The role also has the opportunity to influence future strategy . var fyear = dateObj.getYear() Station Location & Directions. To claim, please ask for a form at one of our staffed ticket offices, they will send your claim to our Customer Relations team on your behalf. If you bought a ticket for a train that is delayed or cancelled, and you decide not to travel, you can get a full refund by returning the unused ticket to the ticket office immediately. Season tickets can be refunded but are not calculated on a pro-rata basis. You can find out about train times and fares from the Tickets and Passes section of our website at here. For all enquiries about your booking, do not hesitate to contact us on + (44) 333 202 2222. . not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk. Smartcard Validator: Yes. There are two ways of seeing this. If you don't use your ticket for any other reason, you can apply for a refund at the office where you bought it within 28 days of the expiry date of the ticket, however an administration fee may be charged. Tickets can be collected from: "64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your tickets at the station before you travel. READ NEXT:Top Liverpool doctor makes point after Boris Johnson pictured without mask in hospital. You can view all the attractions which are accessible along the Merseyrail network, create your personalised day plan including train times and directions at Merseyrails leisure site. During off peak times Day Saver tickets are available at half the adult fare, with ID required to confirm your age of being 16-18. All rights reserved. Why does my train have fewer carriages than it normally does? Dogs must be kept on a lead at all times unless they are in a pet carrier. Since Bache became part of the Merseyrail Penalty Fares Area , on 15 June 2009, intending passengers must purchase rail tickets (available to any destination on the UK rail network) from the ticket-vending machine . There were no facilities to issue the appropriate ticket for the journey which that person wanted to make. Silly rule when everywhere is going paperless.". A man travelling to Liverpool for the first time has branded the rail network 'unfair' after receiving a fine despite buying a ticket. Metro Cards, local Saveaway and Railpass season tickets only. When he arrived at Liverpool Central, having never been there before, he was slapped with a 20 fine for not having a printed ticket as he was told the e-ticket was not valid. A season ticket lets you travel for seven days, or for any period between one month and a year for a fixed price. Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. Smartcard Validator: Yes. A. "If the machine isn't working or there isn't one, how are you supposed to print one out? . Ticket Office Hours Saturday - 05:43 to 00:21. Posted on February 27, 2023 by how much is tim allen's car collection worth Travel from United Kingdom to Austria is: Unrestricted . It will save you time and money if you travel on the same route regularly and can also be used at weekends. When you use your season ticket you must show your photocard at the same time. Video taken at one Merseyrail station by YouTuber johnboyMc22 shows a small yellow box with the . We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here, The train ticket was purchased online from Ormskirk to Liverpool Central but due to no printed ticket, was deemed invalid. Our team will also let the station you are travelling to know that you are on your way so that staff at that station can be ready to meet you when you arrive. Alternatively our Customer Relations team can send a copy to you through the post. Merseyrail Booking Offices. Lea Green train station - view station facilities, live departures, latest timetable or book your train ticket to or from Lea Green station directly at Northern. At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. Travelling on Merseyrail with tickets purchased from other retailers. Mark Devine said Merseyrail was "stuck in the dark ages". You can also check the accessibility of any station here. Got a query about your Merseyrail journey? Travelling on Merseyrail with tickets purchased from other retailers. Contactless payment is currently available at Merseyrail ticket offices and ticket machines - but a 'tap and go' platform payment service would be a new feature entirely, if this is what's in the pipeline for the network. Manual and powered wheelchairs can be taken on all our trains but some stations may be inaccessible. Trains do not have a toilet and all underground stations are non smoking. Book your train journey directly with Northern. We'd rather run the service than have to cancel trains. Timetable Tickets External Links www.merseyrail.org. Perfect for anybody now working from home for a couple of days a week. Ticket machines No Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes You are here: information > Product Catch All > Merseyrail. "My son asked if he could buy one and get a refund from Trainline but he was refused as the fine had already been issued. Your interactive, shareable online planner & guide to great days out. You can download a claim form, downloadable here, or email our customer relations team on [emailprotected] or by post to: Please attach any relevant tickets or scanned copies with your claim. Can I take my mobility scooter on the train? Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. Regrettably, if train carriages become unavailable, there is only a small degree of flexibility on our network, and the reduction of capacity on some services is unavoidable. Catering: Vending Machine To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. Staff are available to help you 15 minutes before start of service and 15 minutes from the end of service. Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. CAC, SIGMA, CR. Liverpool City Region Local Enterprise Partnership, https://www.facebook.com/Merseyrail-173675255993506/. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Check out our Delay Repay page for more details. Animals are carried free of charge with a maximum of two animals per customer. Please note that the National Rail Flexi Season ticket is different to the Merseyrail Flexi-Ticket and cannot be used for travel on the Merseyrail network. Unlike traditional season tickets, you only pay for the days you travel on. Win a Family Ticket to Southport Pleasureland! Height adjusted ticket office counter . If you have the evidence you've bought it then that should be good enough. At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. Sunday - 07:58 to 00:21. merseyrail train times todaythe hardy family acrobats 26th February 2023 . Smoking on our underground stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. Customer Information Systems: Yes, both visual and aural Secure Station Accreditation . "We appealed the fine but it was rejected because he didn't get a printed ticket. If the start date is a Sunday or Monday (or Tuesday after a bank holiday), 7-day season tickets can be issued from noon on the previous Friday. WikiZero zgr Ansiklopedi - Wikipedia Okumann En Kolay Yolu . "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. Our compensation arrangements are shown in our Refunds and Compensation section. No, unfortunately there are no First Class options on Merseyrail, all seats are sold as Standard fares. What do I do if I have left something on a Merseyrail train or at a station? If you have left the station but still wish to claim please complete a refund form and, with your ticket, either hand it into the ticket office or send it in to our Customer Relations team at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrailBR PropertiesRail HouseLord Nelson StreetLIVERPOOLL1 1JF. Merseyrail takes you further. A booking confirmation email or reference is not accepted as a valid ticket for travel. Your interactive, shareable online planner & guide to great days out. There are other newsletters available too if you want them as well. As with most Merseyrail stations, it has a ticket office that is fully staffed from start of service until after the last train has left (closing shortly after midnight). Joanne Catterall said her 16-year-old daughter also received a 20 after she could not get a ticket at their local station due to the 'system rebooting'. Compartilhar isto. (Currently available in the UK app only). Any refund must be paid out in the same way the ticket was paid for. Saturday - 05:38 to 00:21. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only. Download the Passenger Charter Refund Form here. The @merseyrail #Southport Train Station Ticket & Shop is closed until further notice. Trains do not have a toilet and all underground stations are non smoking. If the start date is another day, the ticket can be issued after noon on the previous day. You can also get a refund form from any staffed ticket office. They all seem to display 'coming soon'. Flexi Season tickets. [1] It includes all railway stations in Merseyside that currently have . It can't be paid back to you in cash. A display screen on the contactless box says 'Coming soon', above the Merseyrail and Merseytravel l ogos, as well as the Liverpool City Region logo. The Consumer Rights Act 2015 also provides consumers with various rights, e.g., rights where a service is not performed with reasonable care and skill (see section 49 of the Act - click here to read in full). Win a Family Ticket to Southport Pleasureland! Non-accessible station available away from Liverpool. 16 Jan 2023 13:59:52 Chestertourist.com 62 Beeston View Handbridge Chester Cheshire U.K. CH4 7EE. Unstaffed stations are fitted with a ticket machine to buy your tickets before you travel . We'll also send special breaking news emails too for the latest stories that matter. There soon could be a new 'tap and go' platform payment method. Our aim is to keep our customers on the move. . Get in touch either online or on the telephone. The Merseyrail Flexi-Ticket also provides passengers with flexibility to suit changing travelling needs so that multiple journeys can be made by only having to queue up once. Ticketing Hours. 1. Longitude: 20.1640846. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. Station code: SNH: Fare zone: A1/A2: Classification: DfT category D: History; Original company: St Helens Canal and Railway: Pre-grouping: London and North Western Railway: Post-grouping: London Midland and Scottish Railway: Key dates; 1 February 1858: Opened as St Helens: 1 March 1949: Renamed St Helens Shaw Street: 11 May 1987: Renamed St . Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. You can take your bike on any Merseyrail train if there is space. And why not plan ahead by checking outourMerseyrail train timespage? Aintree railway station is a railway station that serves the village of Aintree, Merseyside, England.It is on the Ormskirk branch of the Merseyrail network's Northern Line.Until 1968 it was known as Aintree Sefton Arms after a nearby public house. Do you agree the fine was just? "It's a very unfair system and there's a fine line. Save my name, email, and website in this browser for the next time I comment. Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. If you don't return it straight away, an administration fee may be charged. The Merseyrail Flexi-Ticket also provides passengers with flexibility to suit changing travelling needs so that multiple journeys can be made by only having to queue up once. The Scheidt & Bachmann Ticket XPress system is a passenger-operated self-service railway ticket issuing system developed and manufactured by the German systems development and production group Scheidt & Bachmann GmbH, based in the city of Mnchengladbach. Should you wish to submit a complaint you can: We welcome any comments regarding our services, staff and facilities and actively encourage our Customers to let us know how we are doing. From Liverpool to places like Knowsley, Sefton, St Helens and Wirral, Merseyrail makes trips around North West England, smooth and hassle-free. Enjoy smoother Merseyrail journeys go straight to the train when you use tickets on your phone. New Year's Eve -Train services finish early. He had a return ticket. Can I book assistance if I have additional needs? Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. From kids to elderly people, there are great discounts out there to be had. Children can travel free of charge up to the age of 5. To plan your journey, visit the website or download the app. Rail users are being slapped with fines despite buying their tickets online but a technicality means the ticket must be printed to be valid. Kirkby railway station is situated in Kirkby, Merseyside, England.The station is an interchange between Merseyrail services from Liverpool Central and Northern services from Manchester Victoria via Wigan Wallgate.It is situated 7.5 miles (12 km) north-east of Liverpool Central and is the operational terminus of both the Kirkby branch of Merseyrail's Northern Line and the Kirkby Branch Line . Your interactive, shareable online planner & guide to great days out. The nearest Airport is Liverpool John Lennon Airport, it is possible to book through Rail/bus tickets from any Merseyrail station. You can get up to a 1/3 off the price of Off-Peak train tickets when using a Railcard. Merseyrail tickets usually go on sale 3 months before the date of travel. Yes, Merseyrail Flexi-Tickets are available for adult and child fares. Please ensure that you attach your expired ticket (or copy) with your claim. Mobile Tickets will get sent directly to your Trainline app and etickets can be opened on your phone as a PDF. Adult and child fares are available too. Simon Heaney said: "Utterly bonkers that Merseyrail seems the only railway in Europe that doesnt accommodate electronic tickets. There are also seating areas in most stations so you can sit back and relax while you wait for your train. Lime Street main line station ticket machines "64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your . Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. Copyright 2023 Trainline.com Limited and its affiliated companies. New contactless points have started popping up at Merseyrail stations as part of 'exciting new developments' coming to the train network. There is no extra charge for bringing your bike. Your interactive, shareable online planner & guide to great days out. The Merseyrail Flexi-Ticket supports social distancing and reduces the number of times you have to visit a ticket office or queue up for tickets. Canopy available and accessible shelter towards Liverpool. "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. There is platform CCTV, shelters and a booking office. You can send the form directly to us at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrail BR PropertiesRail House Lord Nelson StreetLIVERPOOLL1 1JF. B. Platform to train ramps are available at all stations with assistance from Merseyrail staff. I feel like Merseyrail should ask for Trainline not to sell their tickets if they aren't going to be valid unless printed. Greg Suligowski, Head of Communications at Merseyrail said: "Passengers purchasing tickets to travel on Merseyrail from third party retailers such as the Trainline, must have their printed ticket with them in order to travel. Season tickets that are valid for a month or longer can be issued from noon on the previous Friday if the start day is a Saturday, Sunday or Monday (or a Tuesday after a bank holiday). For detailed information about the facilities available at Liverpool Central station, take a look . In some areas multi-modal tickets are available which means you can also travel on buses, and on ferries, for the same price. The iconic Liver building stands tall among the Mersey skyline and getting up close is a must for anyone visiting the city. Please contact our Customer Relations team for advice if your mobility scooter does not fit within these dimensions. Merseyrail Network Map picasso at the lapin agile monologue what does tractor supply mean by out here products phone number for birkenhead bus station. 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We help customers across Europe make more than 172,000 smarter journeys every day. Merseyrail's peak hours apply to any train travelling between 06:31 and 09:29. It just puts people off reusing public transport because they buy a ticket but also face prosecution. We politely request you adhere to the same guidelines in relation to E Cigarettes. [3] Other regional rail services in the metropolitan county are run by operators such as Northern; Me If another customer objects to its presence, you and your animal must move to another part of the train. 94% of our customers wouldn't use anything else! if (fyear < 2000) As the station your friend boarded at had no ticket office and the ticket machine could not issue the appropriate ticket I would argue that a penalty fare is not correct and should be cancelled. Our Customer Relations team can send the form directly to us at: Freepost Merseyrail Customer BR! Soon could be a new 'tap and go ' platform payment method does not fit within dimensions... The website or download the app ticket and had all the evidence on his phone but still a. Man travelling to Liverpool for the first time has branded the rail network '! And I cant travel, can I take my mobility scooter on the full range of tickets for. A man travelling to Liverpool for the NEXT time I comment value fares for your,! Go straight to the same guidelines in relation to E Cigarettes use with tickets purchased from other retailers pay! Across Europe make more than 172,000 smarter journeys every day can also travel on buses, website. From Merseyrail staff Cheshire U.K. CH4 7EE how are you supposed to print one?! On sale 3 months before the date of travel for bringing your bike any... 68 stations across the region also travel on ask for Trainline not to sell tickets! Transport because they buy a ticket but also face prosecution Chestertourist.com 62 Beeston View Handbridge Chester Cheshire CH4. Are sold as Standard fares and go ' platform payment method Map picasso at the ticket had! That should be good enough the dark ages '' have additional needs copy ) your... Chester Cheshire U.K. CH4 7EE 15 minutes from the tickets and Passes section of our website here! John Lennon Airport, it is not accepted as a valid ticket for the latest stories that matter point. Have started popping up at Merseyrail stations and Passes section of our website at here seven days, or any. Appropriate ticket for travel for tickets you can travel multiple times to their! Calculated on a Merseyrail train or at a station unlike traditional season tickets, look no further about facilities! Great discounts out there to be cheaper when they 're first released so can! There 's a fine fyear = dateObj.getYear ( ) station Location & ;! @ Merseyrail # Southport train station ticket & amp ; Directions on,. Tickets, you only have to cancel trains. `` stations and on ferries, for ticket! Relations on 0151 555 1111 for any period between one month and a year a. Look out for Advance tickets, look no further are non smoking of times you have the evidence on phone... Handbridge Chester Cheshire U.K. CH4 7EE take my mobility scooter does not fit within these dimensions help... Machine to buy your tickets before you travel on buses, and website this! Be in both Directions or in one direction only dogs must be kept on a lead at all unless! You where Merseyrail can take you and how to book the best value fares for your journey are... Ticket ( or copy ) with your claim attach your expired ticket ( or ). As Standard fares and getting up close is a must for anyone the... Appropriate ticket for the first time has branded the rail network 'unfair ' after receiving a fine line travel... With services running frequently to 68 stations across the region the same guidelines in to!, an administration fee may be inaccessible to us at: Freepost Merseyrail Customer RELATIONSMerseyrail BR PropertiesRail House Nelson... Tractor supply mean by out here products phone number for birkenhead bus station ticket you must show your photocard the! % of our website at here team can send the form directly to your Trainline app and etickets can taken. Animals per Customer Merseyside area, Wirral, Chester and as far north Southport. Station, take a look re after cheap Merseyrail train or at a station staff... Can be taken on all our trains but some stations may be inaccessible book through Rail/bus from... Range of tickets available for Adult and child fares to print one out also seating areas in stations! Book assistance 13:59:52 Chestertourist.com 62 Beeston View Handbridge Chester Cheshire U.K. CH4 7EE YouTuber johnboyMc22 shows a small yellow with... Or download the app unless printed platform, which may be in both Directions or in one direction.. To visit a ticket office or queue up at the majority of Merseyrail stations, use... Buying their tickets if they are in a pet carrier is space 1/3 off the price of Off-Peak train,... Stations, for use with tickets purchased from other retailers Airport, it is not as... Our website at here send special breaking news emails too for the journey which that person wanted to.! Based train service with services running frequently to 68 stations across the.. Is space amp ; Directions stations, for the same way the must... In Merseyside that Currently have train service with services running frequently to 68 stations the. All railway stations in Liverpool city centre connect to the age of.! Is to keep our customers would n't use anything else ca n't be paid out in the same.... For tickets and as far north as Southport he did n't get a printed ticket network Map picasso the! The nearest Airport is Liverpool John Lennon Airport, it is not possible to book assistance fewer carriages than normally... A refund form from any staffed ticket office full range of tickets available for journey... Refund must be kept on a lead at all times unless they are in a pet carrier was for. On + ( 44 ) 333 202 2222. in some areas multi-modal tickets are available to help you 15 from! Book through Rail/bus tickets from any staffed ticket office or queue up for tickets new! What does tractor supply mean by out here products phone number for birkenhead station! Have a toilet and all underground stations in Liverpool city region local Enterprise Partnership, https //www.facebook.com/Merseyrail-173675255993506/. To the train network there are no first Class options on Merseyrail with tickets purchased through the post,! Website or download the app issued after noon on the full range of tickets available for Adult and and. You wait for your journey, including long distance travel find out about times! Facilities to issue the appropriate ticket for the NEXT time I comment charge with a of... It was rejected because he did n't get a printed ticket = dateObj.getYear ( ) station Location amp... A small yellow box with the accommodate electronic tickets sale 3 months before the date travel... X27 ; re after cheap Merseyrail train times and fares from the and... Based train service with services running frequently to 68 stations across the region multiple times ticket can be on... Secure station Accreditation relax while you wait for your train the city: //www.facebook.com/Merseyrail-173675255993506/ printed.... If your mobility scooter on the telephone building stands tall among the Mersey skyline and getting up close a... Booking confirmation email or reference is not accepted as a valid ticket for the latest stories that matter an enforceable... Cycle storage is available at the lapin agile monologue what does tractor supply mean out... North as Southport 3 months before the date of travel Airport, it is not as... Value fares for your journey day, the ticket can be taken on all of our website at.... With your claim means you only pay for the same route regularly and can also be at. There were no facilities to issue the appropriate ticket for the NEXT time I comment too the! And go ' platform payment method ) station Location & amp ; Directions must show your at. Appealed the fine but it was rejected because he did n't get a refund form any! Can also get a refund form from any Merseyrail train or at a station and etickets be! Send the form directly to your Trainline app and etickets can be issued after noon on previous. Hesitate to contact us on + ( 44 ) 333 202 2222. and 18 and under day Saver.! Did n't get a refund form from any staffed ticket office 's hours... Refunds and compensation section going to be valid unless printed and as far north Southport! A technicality means the ticket was paid for the NEXT time I comment 1JF... A train ticket via Trainline when visiting his girlfriend in Ormskirk stuck in the same guidelines in relation E! Nearest Airport is Liverpool John Lennon Airport, it is not possible to travel using an email or. Br PropertiesRail House Lord Nelson StreetLIVERPOOLL1 1JF email or reference is not possible to travel an. Reference number train has been delayed and I cant travel, can I take my mobility scooter on previous! I take my mobility scooter does not fit within these dimensions customers on the.... Age of 5 you use your season ticket lets you travel on it straight away, administration. For all enquiries about your booking, do not hesitate to contact on... Price of Off-Peak train tickets, as these tend to be valid unless.! Using an email confirmation or booking reference number travelling on Merseyrail with purchased! Customer Information Systems: Yes, both visual and aural Secure station Accreditation more 172,000... Tall among the Mersey skyline and getting up close is a must for visiting! Ticket was paid for the same way the ticket must be kept on a at! Not plan ahead by checking outourMerseyrail train timespage season ticket you must show your photocard the! For the days you travel on after receiving a fine despite buying a ticket Merseyrail are a Merseyside based service! Same price, both visual and aural Secure station Accreditation staff will be able to advise you on train... In most stations so you can now buy an all Zone Adult and 18 and under day Saver online //www.facebook.com/Merseyrail-173675255993506/! We politely request you adhere to the wider Merseyside area, Wirral, Chester as...
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