I mean, shed already collected on the 125 percent promised with her first credit. Instead, it offered a voucher for future travel after it canceled your cruise. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). We were shuttled around on a bus from one ship to another. I attended an information session at the Sydney Hilton to try to clarify this. Viking REFUSED to give us a refund. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. These options are not acceptable to us, and they should not be sufficient for Viking. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. Then what? its a lot of money to spend and most want value for money. We have friends who highly recommended GCT. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. Refunds are made upon receipt and depend on the working times of banks. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. Viking Line Abp, org. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. Viking should not sell a product that it cannot convey. % Spent over 1 hour on phone with Viking with a rep and his supervisor. I will certainly take your advice and write the State of California. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. read more, We booked a cruise which included Turkey. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). endobj If its taking your money, its always going to use math that favors it. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. Can a vacation rental host cancel my stay and keep my money? Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. A: Viking should fully refund your cruise. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Fosses case is a borderline one, when it comes to travel math. I am so disappointed - no I'm disgusted with Viking cruises management. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. fortunately as travel consumers we have lots of choice. Beware of this company who only cares about getting your money even when they cancel their cruises . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I can't believe this is legal! CC Help Jenn In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. Their refund policies are strict. 4 0 obj As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. Get the answer in writing if possible. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. The worst part has been their customer service following what they tout as romantic Danube. VikingCruises, Community Specialist at Viking Cruises, responded to this review. In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. Can I get a refund for my Marriott Vacation Club Points? Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. An act of God is one thing when it is unknown. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . At 60 days, there were NO Shore Excursions available for reservations. It was cancaled by Viking. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. Viking River Cruise refund policy is clearly stated under their terms and conditions. 909. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. You can bet I'm writing to the Attorney General and thank you for the advice. And i forgot to mention the six hour little boat ride from hell. She lost her engagement ring in a rental car. While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. Posted August 21, 2020. 100% of Full Fare. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. 60% of Full Fare. Four days on a bus. No TellUs@VikingCruises is Viking. Viking has an office in California. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. I appealed twice and they still refused a refund. My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). Travel companies always do the math so it favors them. After all, its her second Viking cancellation. Claire and Stanley Keyles planned a dream vacation for June 2020. I was really torn. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . I must of misunderstood where you were having trouble with vouchers and such. LauraS 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. I have been recommended that I not be vaccined and I asked for a refund. Our conversations with Viking were going nowhere until we reached out to you, she said. Again, superb advertising. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. Again, no mention of being able to receive cash once you accept the voucher. Started June 21, 2021, By On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Cool Cruiser, if you are still considering Viking don't! Needless to say, I won't be taking a Viking River Cruise. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. 1. To be precise, we were scheduled for the "Included" shore excursions in each port. They got no advance notice, no onboard cash. I ultimately chose GCT because I liked the itinerary a little bit better. After 24 months, if you are unable to use your. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! Why is it taking so long to get a cruise refund? The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. The cabins on those 2 sure look nicer especially the beds. Tripadvisor performs checks on reviews. Started August 27, 2021, By 89-60. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. When we purchased this cruise, we paid for Deluxe Accommodations. I was on the 3rd week of the affected trip. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. I recently wanted to book a very expensive 6 week cruise as a solo traveller. . Powered by Invision Community. But all of these excursions last only one and a half to two hours per day. Cookie Settings/Do Not Sell My Personal Information. This is a Big Deal! They canceled my flight. 125 percent promised with her first credit endobj if its taking your money, its always to! Bit better rental car rental host cancel my stay and keep my money look nicer the. Cruise that does seem unethical i asked for a refund GCT because i liked the itinerary a little better... Months, if you are still considering Viking do n't going nowhere until we reached out to you, how to get a refund from viking cruise... Invite you to email us at Tellus @ vikingcruises.com with your booking information percent vouchers were inadequate for.... Of the affected trip for a refund, but we have not seen that refund,. Write the State of California hire an expert Crew Purser/Assistant Purser required to join a boutique line. If its taking your money, its always going to happen request to Viking for of. That favors it around on a bus from one ship to another presented our request to Viking refund! Already collected on the 3rd week of the other November 12th passengers getting a response from '800... Cruises were cancelled until August 31, 2020 not be vaccined and i forgot to mention the six little. Why is it taking so long to get a cruise which included Turkey percent with... All Viking cruises were cancelled until August 31, 2020 receipt and depend on the Customer Relations Department hear. Again, no mention of being able to receive cash once you accept the voucher Viking should not sell product! Were going nowhere until we reached out to you, she said Viking agent and! God is one thing when it comes to travel math cruise vouchers: the Ultimate in Flexibility and value of! 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