When asked what would better work conditions at the police department Reneau said she wanted to answer with a quote. When Stevens called, the Fort Smith Police Department staff was stretched thin. When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? Reneau, who had been a dispatcher . Stressful start to National Offer Day? I cant get out and Im scared to death, maam. After an internal investigation, it was deemed that Reneau had violated department policy by acting rude toward Stevens. To leave an online tribute, visitwww.edwardsfuneralhome.com. 'They had an incredible amount of difficulty getting to the car because of the flood conditions. ", "I'm sorry if I'm being rude, I'm just scared," Stevens can be heard telling Reneau on the phone. Every police officer on duty is busy on other calls. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. Reneau said she realized she should not have said some of the things she did.. Stevens eventually drowned. Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. 'You're not the only one who has been stuck in the water. 4:01 pm. This material may not be published, broadcast, rewritten, or redistributed. Absolutely', he said. Fort Smith Police Chief Danny Baker revealed Thursday that Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. However, audio of the 911 call documenting the 22 minute exchange between Reneau and Stevens was released August 22, after the dispatcher and police department faced fierce criticism for how Stevens terrified pleas for help were responded to in her final moments. Diskretiseringsfel kan vanligtvis minskas genom att anvnda ett mer fint frdelat gitter, med en kad b Reneau was on her last day as a 911 operator when the call was made, having turned in her notice two weeks earlier. "She called her for help and that's the only reason she called her, was for help," Stevens' mother-in-law, Diane Primm-Smith, told Inside Edition. When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter'. Meanwhile, the department's investigation into the matter is ongoing. When asked, "What did you like most about your job?" A date has not been set for a memorial service for Stevens. Did OJ Simpson's Son Jason Kill Nicole Brown & Ron Goldman? Absolutely', he said. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. In the final moments of the call, Stevens started screaming uncontrollably saying her car was starting to move, that she could no longer breathe and the water was sucking her down. I'm gonna drown,'" Diane recalled. According to the news release, When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Fort Smith Police Chief Danny Baker says the dispatcher that took the 911 of Debra Stevens is not employed with the city anymore. Birds of a feather really DO flock together! Did they find her? Reneau does not face any criminal charges in Stevens' death. Interim-chief Danny Baker identified the dispatcher who spoke with Stevens as being Donna Reneau. Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. Tisane Hibiscus Mlisse Feuille De Mrier Bienfait, In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. He said at the time that the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. A 911 operator who lectured a drowning woman for accidentally driving into floodwaters and told her to shut up minutes before she died was once publicly lauded as a model employee by her superiors. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. A woman in Arkansas drowned in floodwaters shortly after getting on the phone with an emergency dispatcher who scolded her for driving during the storm. Unfortunately, the final call of her career is what she will be remembered for, and how she. Dispatcher begins gathering information. 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A 911 dispatcher in Arkansas who was recorded berating a woman as she drowned in August was cleared of all wrongdoing in a recently-completed internal review. Tue, Jan 24, 2023 LOGIN Subscribe for $1 She told Baker and Solis she was accepted into the cardiovascular Technology program at Arkansas Tech University. It is so unfortunate that her entire career willbe defined by this single incident. UPDATE: FORT SMITH, Ark. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. Girl, 2, looks star-struck as she presents Kate with a gift of Daffodils for St David's Mike Tindall's latest money-making scheme! By: News 9. 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult', Baker said. The dispatcher, Donna Reneau, at one point told Stevens to "shut up" during the horrific call, which was recorded and released after Stevens' untimely death. Colleague of nurse Lucy Letby could not remember telling a mother her child 'didn't die of prematurity', Is cannabis the secret to ORGASMS for women? Video related to donna reneau: 5 fast facts you need to know, 911 dispatcher under fire for chastising woman who later died drowning in flash flood, Debra Stevens SUV was caught in a flash flood when she called 911. She's an experienced generalist with a passion for lifestyle, geek news, pop culture, and true crime. Reneau can be heard telling Stevens, "this will teach you next time don't drive in the waterhow you didn't see it, you had to go right over it." The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two weeks notice and on that day was working her final shift. She told 911: "Please help me, I don't want to die! Reneau also suggested dispatchers get a distress break after taking a high-stress call. There were other factors that contributed to what went wrong. Apparently, 911 is not here for the melodramatics of those in the grip of death at least not this (former) dispatcher. Every police officer on duty is busy on other calls. I'm horribly sorry that it wasn't possible.'. The call happened on Reneau's final shift. Reneau had worked for the Fort Smith Police Department for five years, serving as a certified trainer for new employees, and was named fire dispatcher of the year in February, according to. He needs to be fired. 11 Strict Rules That Elon Musk Makes His Girlfriends & Wives Follow, Justin Bieber Suspected As The Father Of Kourtney Kardashian's Son Reign (Instead Of Scott Disick), Why Kate Moss Was 'Scared' & 'Couldn't Get Out Of Bed For Weeks' After Working With Mark Wahlberg. She was not criminally charged in the death of 47-year-old Debra Stevens'. According to Aric Mitchell, a spokesperson for the department,theyhad to deal with more than 100 death threats of all different types. Stevens: "Please help me. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. Reneau responded. 5.02am: Responders report they have located the vehicle. Donna Reneau's reply was chilling: "Well this will teach you, next time don't drive in the water." Minutes later, with the police still unable to locate the vehicle in the 4:00am darkness and the waste-deep flood, and with 911 dispatcher Donna Reneau still seemingly unaware of the urgency of the situation, the cell connection was lost. When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter. FORT SMITH, Ark. I dont want us interacting with anyone in that way, whether its a life or death situation or not, Baker said. This person right here, let's make her famous for being the sorriest human being in Arkansas right now." Treat went on to say, "As Debra Stevens was swept away in flood waters in Fort Smith last week, this dispatcher did nothing but patronize and belittle her, as she slowly drowned. This job comes with stress and can be very busy at times, but working with the people I do makes it worth it'. FORT SMITH, Ark. Debra Stevens did die. We The People of the USA call on Fort Smith Police Department management to resign or be removed from their positions for failing to handle this situation with their employee. Ralph R. Ortega For Dailymail.com All of our first responders who attempted to save Mrs. Stevens are distraught over the outcome. An internal investigation by the Fort Smith police department found that Donna Reneau performed her duties as required, the Arkansas Democrat-Gazette reported. At one point, Stevens even apologized for 'being rude' to the dispatcher due to her constant pleas for help. Baker ordered the review even though the caller chose not to file a formal complaint against the dispatcher, according to a Fort Smith Police Department news release. I need to you to listen to me and This will teach you next time dont drive in the waterI dont see how you didnt see it, you had to go right over it.. Debbie Stevens (left) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau. DONNA RENEAU. However, an investigation into our policies, our responses, our dispatch center, Ive talked to the fire chief. Reneau said, "The ability to help people in a time of an emergency." 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In the released 911 audiotape, Stevens told Reneau she took a shortcut through the parking lot of an apartment complex but was unexpectedly caught up in swift water when she turned out of the lot and onto the 5800 block of Kinkead Avenue. Reneau also told the two she would be paid four-times more working as a cardiac sonographer than as a Fort Smith dispatcher. A 911 dispatcher who told a desperate woman to "shut up" moments before she drowned in flooded SUV won't face charges. But Reneau's handling of the dying woman's call has opened a . Once Stevens called 911 after she got stuck in her car, she was met with an unsympathetic dispatcher who scolded her multiple times even in her final moments of life. An internal. I don't know how you didn't see it, you had to go right over it. 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Dispatcher Donna Reneau, who was working her last shift because she was quitting, abused the poor woman. Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. However Ive been in communication with the fire department chief, were looking at what we maybe can do to increase training., Baker added that if Reneau, who was a certified employee trainer for the department, were to be disciplined, it would have been more of an evaluation of her rudeness/quality of service.. The dispatcher, Donna Reneau, who was working her final shift after giving her notice two weeks earlier according to the Fort Smith Police Department, replied flippantly telling her. . That same day Janet Smith called 911 also when being caught by a flash flood inside her car. https://t.co/6w4OjW3sv2, Ali McGinnis (@AliRoland) August 31, 2019. Reneau scolded her for not being more careful and for not knowing the area. Who is Donna Reneau? Audio recording of the phone call revealed that dispatcher Donna Reneau of Fort Smith, Arkansas, spoke callously to Debbie Stevens, 47, who was on a paper route in the 5800 block of Kinkead Avenue when her car was caught in a flash . RELATED: 'Uncaring' 911 dispatcher lectures drowning woman moments before she died. An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. Prior to answering Stevens'desperate call, Reneau had actually quit her job and was working her final shift when the call came in. I dont know these people, but I do know evil when I hear it, one user commented. Stevens can be heard asking the dispatcher at one point in the call. Officers with the Fort Smith Police Department have also received death threats over the situation. The floods came on Reneau's last day at work after giving in her notice two weeks prior. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. Responders begin trying to get to vehicle, donning life vests and ropes. All Rights Reserved. 4.58am: Responders on scene advise all others to take alternate routes to the scene as main roads are blocked by water. We would like to show you a description here but the site won't allow us. Stevens explained on the call that she was trapped in her car and that the water flooding the interior was already up to her chest and to make matters worse, she couldn't swim. , updated Debbie Stevens (left) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau. She was also heard in the call telling Stevens to "shut up.". Ralph R. Ortega For Dailymail.com She's a former 911 dispatcher who used to save lives with her calls daily. Newly released 911 audio reveals the final moments of an Arkansas newspaper delivery woman as she drowned in her car. Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. That said, he believes it is just people lashing out because they are upset and thatthere isnt anything that would rise to a threat level of concern, as most appear to be from out-of-state and include no specificity.". She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. Unfortunately, the final call of her career is what she will be remembered for, and how she. Furious motorist is fined 650 after council worker paints disabled bay around his parked car. Next time don't drive in the water." He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. 5.04am: Dispatcher advised responders cannot get to the car because of high water moving swiftly. Disturbing audio found that Donna Reneau, a dispatcher for Arkansas police, gave Debbie Stevens a spray over the phone, as she desperately begged for help after driving into an apartment complex parking lot to try to avoid flooding. 'They had an incredible amount of difficulty getting to the car because of the flood conditions. Also exacerbating response and rescue efforts were the facts that Mrs. Stevens was having trouble describing her exact location and flooding limited the ability of first responders to reach her, said a press releaseissued by the police. "This will teach you next time, don't drive in the water," she said, according to a recording of the call . Unfortunately, in the process, she got trapped by flash flooding. In the 911 recording . Story continues below. Donna Reneau is a former Fort Smith, Arkansas emergency dispatcher who berated terrified caller Debra Stevens after she was swept away in her car by a flash flood. A 911 dispatcher told a drowning woman to "shut up" in the moments before she died on August 24, reports said. Stevens first called Diane when she became trapped. This advertisement has not loaded yet, but your article continues below. They're not going to get themselves in danger just because you put yourself in danger.'. Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. A . The investigation was. The call was taken by dispatcher Donna Reneau who was working her last shift as a 911 operator after putting in her two-weeks' notice of resignation. Fort Smith Police Chief Danny Baker revealed Thursday that Donna Reneau (pictured) was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier, Reneau, who had resigned and was working her final shift as a Fort Smith Police Department dispatcher, was the person to answer Stevens' (pictured) call at 4.38am, Reneau, who worked at the Fort Smith PD for nearly six years, was billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. Please help me. Reneau could be heard telling Stevens to stop crying and calm down. While clearing Reneau, the investigation called for an overhaul of how 911 operators are hired and trained, the paper said. Is there maybe things we need to look at in our response? On August 24, Stevens called 911 at 4:38 a.m. and told Reneau shed been delivering newspapers for the Southwest Times Record when a flash flood washed her SUV off the road. The comments below have not been moderated. While Reneau's boss agreed that the way she spoke to Stevenswasn't ideal, he did admit that it wasn't so bad that he would ever have considered firing a dispatcher for it. Dean Pitts, who led the police departments review, said despite the manner in which Reneau spoke to Stevens, there was no negligence in Reneaus actions in dispatching first responders or in the actions of those who responded to the scene. Until August 2019, Reneau had an extremely stressful job. After it started to sound like Stevens was speaking underwater, Reneau said: 'Miss Debbie? Donna Reneau was working her final shift on August 24 with the Fort Smith Police Department when she received a frantic call (listen below) from Debra Stevens, 47, after suddenly finding herself trapped in rising flood waters and fearing for her very life. Miss Debbie' before saying 'Oh my god. An internal. Brian Walshe Charged With Murder of Wife Ana Walshe, Missing Massachusetts Mom of 3 Last Seen in December, Murder Suspect Bryan Kohberger Messaged University of Idaho Victim Multiple Times Prior to Her Death: Report, Missing 4-Year-Old Athena Brownfield Was Beaten to Death on Christmas Day by Male Caretaker, Authorities Say, Lisa Marie Presley Died Deep in Debt, Left Graceland to Daughter Riley Keough, Miss USA RBonney Gabrie Shows Off Her NYC Apartment After Being Crowned Miss Universe, 'Cult Mom' Lori Vallow 'Participated in Killing of Her Children' and Should Face Death Penalty: Prosecutors. She was later found dead. 5.02am: Responders report they have located the vehicle. The recently-released recording of her 911 call that morning paints a vivid picture of her tragic final moments before she drowned. According to Aric Mitchell, a spokesperson for the department,theyhad to deal with more than 100 death threats of all different types. However, audio of the 911 call documenting the 22 minute exchange between Reneau and Stevens was released August 29, after the dispatcher and police department faced fierce criticism for how Steven's terrified pleas for help were responded to in her final moments. ', Reneau, who had been a dispatcher for five years with the department, could be heard telling Stevens to stop and calm down repeatedly throughout the call. Reneau could be heard telling the first responders searching for her: 'I'm on the phone with her now and she is legit freaking out. The Arkansas 911 dispatcher who scolded a woman crying on the phone before she drowned will not face criminal charges, an internal investigation ruled. When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? Part of the Daily Mail, The Mail on Sunday & Metro Media Group. She said she felt like those that worked the third shift never saw a supervisor, and when people on her shift attempted to call a supervisor, they did not answer. That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. Flood inside her car officer on duty is busy on other calls show you a description but. Was not criminally charged in the grip of death at least not this ( former ) dispatcher these people but. 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