Before submitting a warranty claim for a Poly product, please visit www.poly.com/support/ for technical assistance. The buttons must be held down for a short while before a password prompt appears. b)YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR MOBILE DEVICE, OR OTHER DEVICE, OR LOSS OF DATA THAT RESULTS FROM SUCH USE. For United States residents, any disputes arising out of this Limited Warranty or otherwise relating to your purchase of the Poly product that is the subject of this Limited Warranty, whether based on contract, tort, fraud, or any other legal theory, shall be governed by the law of the state in which you currently reside, without regard to its conflict-of-law principles. The warranty terms (including those stated here), service availability, and service response times may vary based on the country or region. I already reseted the password over Lens, but it did not help. e)These Terms and Conditions and your relationship with The Company under these Terms and Conditions will be governed by the laws of the State of California without regard to its conflict of laws provisions. Open a browser and enter your Poly X30 or Poly X50 IP address in the URL bar. Note: This procedure currently applies to G7500, Studio X30, Studio X50, and Studio X70. Restore password . by Mohamad Kazan | Apr 6, 2022 | Hybrid Work, Productivity. What constitutes a major failure is set out in the Australian Consumer Law. If you are used to setting up older Poly video conferencing hardware for zoom the steps have changed. On the System Web Interface of the device, go to. Voices come through crisp and clear, video feel natural, and wireless sharing content lets users collaborate without cables or pucks. See Update Device Software for directions to update the software on this device. The Poly Studio Series is a radically simple meeting room solution that is easy to set up and has rich connection for better collaboration. Is there a web interface to make settings? ApexsIgnite for Microsoft Teams Roomsservice offering will empower your workforce to connect, collaborate, and communicate confidently and securely across boundaries. It is best to start with factory settings and than try to repair already configured device. But I think that can be changed now due to California regulation depending of your software version. 1.Find the MAC address (serial number) of the phone you wish to reset, and note it down. The device should reboot. We strongly advise you to keep your receipt of purchase in order to prove the date of purchase of the product. This video covers how you can get Poly Studio X30 ready for Microsoft Teams (also applicable to Poly Studio X50), including the Teams touch console, from assigning Microsoft Teams Rooms license to a room, out-of-box setup, to signing into Microsoft Teams on the Poly Studio X device.Poly (Plantronics, Inc. formerly Plantronics and Polycom) creates premium audio and video products so you can have your best meeting anywhere, anytime, every time. In Australia, Poly products come with guarantees that cannot be excluded under the Australian Consumer Law. You can find this address on the Poly device or using DHCP on your router. With the Poly TC8 touch console, you will have the full meeting control within arm's reach. You are responsible for shipping charges, insurance, and other transportation-related expenses incurred when returning products to Poly. Enter the IP address of the device in a browser and login to the System Web Interface of the device. Poly, its employees and its agents are subject to U.S. export control laws that prohibit or restrict (i) transactions with certain parties, and (ii) the type and level of technologies and services that may be exported. Save my name, email, and website in this browser for the next time I comment. Any Idea why? You can onboard (add) a video that is shipped with software version 3.2 or later with the following procedure. Step 4: Set up the Poly Studio X50 as a Microsoft Teams Rooms System. You may terminate these Terms and Conditions at any time by permanently deleting the Application from your mobile device in its entirety. Log into your X50 or X30 Video bar with a web browser to the ip address on the display. but I try Default id:-admin,password:-your system serial no, is not work.. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. (The X50 supports dual monitors for larger rooms, optional expansion microphones, and AUX audio in and out.). By disconnecting the power and Ethernet cables, you can powercycle the phone. Experience full board-room quality stereo audio, advanced camera capabilities, dual monitor support and wireless content sharing that you can fling your content onto in seconds, all in one sleek bar. Enter the Registration Key copied earlier, into the. Set Poly Studio as the Default Audio and Video Device If you use the Poly Studio USB video bar together with a supported application for video calls, you may need to set Poly Studio as the default audio and video device of your application. What Exclusions and Limitations Apply to this Limited Warranty? Eventually it turns to work correctly. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'theinfocentric_com-medrectangle-3','ezslot_3',104,'0','0'])};__ez_fad_position('div-gpt-ad-theinfocentric_com-medrectangle-3-0'); Standard Username and Password using ObiHai Software: Some random used default password for admin and user, How to reset the Polycom admin password to default value of 456. These laws include restrictions on destinations, end users, and end use. This is paired with a Poly Studio X50. The first character is the current keypad output. Obtaining Warranty Support in Another Country. This warranty support may not always be available where you purchased the Poly product and, where it is available, the period may vary depending on where you purchased the Poly product. Therefore, in this mode, numbers will be entered from pressing the corresponding dial keys. Verify that the audio and video look and sound correct. Once the X50 or X30 boots it will show an IP address on screen. Please register your product at www.poly.com/support/. Poly Studio X30 is equipped with a 4x zoom camera and four built-in microphones. The period of coverage varies by product and is generally 1, 2 or 3 years; consult your original Poly product packaging or user information provided by Poly at the time of purchase for the warranty term specific to your product or online at www.poly.com/support/ ("Warranty Period"). If you can't read the back label, you can find the . Turn on your TC8 Tablet and allow it to pair with the Studio X50. Press Cancel if you receive a starting application prompt. . Neither you nor The Company are permitted to delegate their responsibilities or obligations under these Terms and Conditions without the prior written approval of the other party. c)THE COMPANY FURTHER EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, WITH RESPECT TO THE APPLICATION. Now, i can administrate something over Lens, but he does not let me login anymore from local (Webbrowser) or on the device it self. Only use software version 5.9.3 AA or later when pairing Polycom Trio 8500, Polycom Trio 8800 or Poly Trio C60 with Poly Studio X or Poly G7500 systems software version 3.1 or later. Using the same password for admin on both sites (device and Lens), the first time i was using the default on the device. Join the meeting on the Room System and on a separate device. The administrator password will now be 456. Username: admin. You have successfully set up your Poly Studio X50 and TC8 as a Microsoft Teams Room. This includes their meeting technology. Poly offers an online system for service requests. After a few moments, the meeting should pop up on your Studio X50 and TC8 devices. press and hold the dial pad keys 1, 3, 5 keys. Apex provides planning, deployment, and training for various meeting spaces to enable everyone to be seen, heard, and fully participate from anywhere. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Each press of the key will enter the letter assigned to that specific key. This Limited Warranty covers Poly products purchased in original Poly packaging. For more information about installing, configuring, and, administering Poly/Polycom products or services, go to, Plantronics, Inc. (Poly formerly Plantronics and Polycom), 2019 Plantronics, Inc. All rights reserved. Special but okey. By downloading or using the Software, you are agreeing to the foregoing and you are representing and warranting that you are not located in, under the control of, or a national or resident of any such country or on any such list, and that you acknowledge you are responsible to obtain any necessary U.S. government authorization to ensure compliance with U.S. law. No warranty is made that any software provided by Poly will meet your requirements or will work in combination with any hardware or applications software products provided by third parties, that the operation of the software will be uninterrupted or error free, or that defects in the software will be corrected. The Poly Studio X series was engineered for collaboration. design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective, Manual will be automatically added to "My Manuals", Initialize the Poly Studio Usb Device Using the Setup Wizard, Identifying Issues Using the Led Indicators, Set Poly Studio as the Default Audio and Video Device, Connect Poly Studio to a Bluetooth Device, Initialize the Poly Studio USB Device Using the Setup Wizard, Update the Poly Studio USB Device and the Remote Control, Pair the Poly Studio USB Device to a Bluetooth Device, Configure a Provisioning Server for Poly Studio USB Device, Export a Configuration File to Your Local System, Identifying Issues Using the LED Indicators, Factory Reset Your Poly Studio USB Device Using Polycom Companion, Pair the Bluetooth Remote Control with Poly Studio, Can't Upgrade, Reset, or Reboot Poly Studio Via Polycom Companion, Conference System Poly Studio X50 Administrator's Manual, Conference System Poly Studio P21 User Manual, Conference System Poly G7500 Administrator's Manual, Conference System Poly Studio R30 User Manual, Conference System Poly Studio R30 Beta User Manual, Conference System Poly G7500 Preparation Manual, Conference System Poly Trio 8300 User Manual, Conference System Poly Polycom RealPresence Group Series User Manual, Page 13: Connect Poly Studio To A Bluetooth Device, Page 14: Configuring Poly Studio Using Polycom Companion, Page 16: Update The Poly Studio Usb Device And The Remote Control, Page 18: Pair The Poly Studio Usb Device To A Bluetooth Device, Page 25: Configure A Provisioning Server For Poly Studio Usb Device, Page 29: Export A Configuration File To Your Local System, Page 32: Factory Reset Your Poly Studio Usb Device Using Polycom Companion, Page 34: Can't Upgrade, Reset, Or Reboot Poly Studio Via Polycom Companion. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You know the answer? When we log on, go to General Settings > Provider and select a proper provider. Enter the MAC address that was previously noted (not case sensitive ) and click Ok.. On your computer, open a web browser. FOR CONSUMER TRANSACTIONS, THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. b)You may not use the Application in any manner that could damage, disable, overburden, or impair the Application (or servers or networks connected to the Application), nor may you use the Application in any manner that could interfere with any other party's use and enjoyment of the Application (or servers or networks connected to the Application). In the browser bar type: 192.168.10.1:8850. The remaining provisions of these Terms and Conditions will continue to be valid and enforceable. Additional Poly office locations and contacts can be found at www.poly.com or in Australia by calling (toll free) 1-800-725-598. To produce a T, the 8-key must be pressed only once. I was including for a test two Poly Trio 8800 into Poly Lens. You agree to comply with all applicable U.S. and international export laws and regulations. a)YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE APPLICATION IS AT YOUR SOLE DISCRETION AND RISK AND THAT THE APPLICATION IS PROVIDED AS IS AND AS AVAILABLE WITHOUT WARRANTY OF ANY KIND. To search for Poly Studio X50 specific support info, click, Poly Studio X50 Display Mounting Kit Setup Sheet, Poly Studio X50 NR (No Radio) Setup Sheet, Zoom Smart Gallery on Poly VideoOS Systems Best Practices Guide, Poly Partner Mode Administrator Guide (HTML), Poly Video Mode Administrator Guide (HTML), Poly VideoOS Configuration Parameter Reference Guide (HTML), Poly VideoOS Miracast Performance Technical Reference, Quick Tips for Poly Studio X50 and Studio X30 in Microsoft Teams Mode, Poly G7500 and Poly Studio X Family Encryption Reference Guide 3.7.0, Poly G7500 and Poly Studio X Family Privacy Guide 3.7.0, Poly Studio X Family Safety and Regulatory Notices 3.7.0, Poly VideoOS and TC8 Certificates Update 3.7.0, Poly VideoOS Offer of Source for Open Source Software 3.12.0, https://partners.poly.com/English/directory/. To change provider, we need to log on to a web-based panel of this device, log on with admin username and password which is the last 6 digits of the serial number to IP address of Poly device. Poly, the propeller. (To navigate to the X50s settings you will need to use a USB mouse.). In the unlikely event that your Poly product has recurring failures or Poly is unable to repair or replace the Poly product, Poly will provide you with a replacement Poly product that is selected by Poly and is the same or similar in performance. TO THE EXTENT ALLOWED BY THE LAW, POLY DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Turn on your TC8 Tablet and allow it to pair with the Studio X50. If the default Polycom password of 456 does not work, or if someone has changed the admin password on the phone, please do the following: Find and write down the MAC address (serial number) of the phone you want to reset. The device should reboot. Log into your X50 or X30 Video bar with a web browser to the ip address on the display. It does go thru the startup menu after a reset . After you plug in the power cable to an active outlet, the devices should begin to boot up. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply. Pressing the 1->Aa button will change the input method to the next sequential character. And than try to repair already configured device set up your Poly Studio Series is a radically simple Room. For better collaboration on destinations, end users, and AUX audio in and out. ) the full control! Technical assistance microphones, and note it down Registration key copied earlier, into the better collaboration end... The product Web browser to the IP address on the display this procedure currently applies to G7500 Studio! 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