This helps them resolve issues faster and more efficiently. Are you underpaid? Here are five common Verizon Customer Service Representative interview questions and answers. They may also be required to make outbound calls to customers to follow up on their inquiries or to provide additional information. As a customer service representative, you may be required to enter customer information into a computer system. 74. Planning on getting position at Verizon. Average annual salary in Verizon is INR 14.7 lakhs . Rest assured knowing our experts are working to maintain our leading 4G LTE wireless network and building out our game-changing 5G networks. Hourly pay at Verizon Wireless ranges from an average of $11.94 to $38.88 an hour. Its important to be able to listen to and understand customers needs and respond appropriately. The benefits were excellent. HQ - New York City, New York, United States, Anonymous Rated by 1k Why do people leave their jobs? 85 Lakh Our Credo is the foundation of who we are and how we operate. The green line within each bar represents the median salary for that position. Next, I would offer a refund or exchange if applicable. Board of Directors in VERIZON COMMUNICATIONS INC. Keeping our fleets up and running is critical. No, the pay is not good at Verizon Communications. What your skills are worth in the job market is constantly changing. Coronavirus Tips Working and Protection, For its 2021 fiscal year, VERIZON COMMUNICATIONS INC, listed the following executives on its annual proxy statement to the SEC. On average, employees at Verizon Communications stay with the company for 9.2 years. i enjoyed working and helping other. Provide excellent customer service to all customers, responding promptly and professionally to inquiries, Handle incoming calls from customers regarding billing issues, technical support, product information, account changes, and other related topics, Utilize multiple systems to access customer accounts, troubleshoot problems, and provide solutions, Resolve customer complaints in a timely manner, escalating more complex issues as needed, Educate customers on products and services offered by Verizon, upselling when appropriate, Maintain accurate records of customer interactions and transactions, Follow established procedures for proper escalation of unresolved issues to the appropriate internal teams, Provide feedback and recommendations to management on ways to improve customer service processes, Remain current with system information, changes, and updates, Participate in team meetings and training sessions to stay informed of new developments, Assist with special projects or tasks as assigned, Adhere to company policies and procedures at all times. A valid drivers license is also required. Previous customer service experience is preferred, but not required. New comments cannot be posted and votes cannot be cast. Posted at 01:41h . 14% of Verizon Communications employees are Black or African American. Blackwood
A typical member, technical staff salary at Verizon Communications is $111,137 per year. Finally, cloud computing enables customer service reps to collaborate with other departments in real time. You would also be responsible for resolving customer complaints and providing excellent customer service. New research shows that each woman experiences the disparity of gender pay gap in different ways, depending on her position, age, race and education. The city with the highest average salary is New York, NY, where employees earn an average salary of $69,725. Additionally, remote work provides a cost-effective solution for businesses, allowing them to save on overhead costs associated with traditional office spaces. Follow us. In your answer, explain that you are a strong multitasker who is able to prioritize tasks quickly. The average estimated annual salary, including base and bonus, at Verizon is $105,106, or $50 per hour, while the estimated median salary is $107,396, or $51 per hour. In addition, customer service representatives may be able to move into other departments within Verizon, such as sales, marketing, or technical support. Select a company name to explore and learn more about other companies across the industry and to compare average salaries with those at Verizon. Overview Overview 31k Reviews 1.8k Jobs 37k Salaries 4.9k Interviews 14k Benefits 221 Photos. Explore roles from Cell Site Engineers to Network System Assurance Engineers. From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation. No data is available based on your input. ", "Work life balance, Salary benefits and good appraisal. Salary Profiles. Our next Verizon Customer Service Representative will be responsible for adequately executing our marketing and sales directives and being the brand's face and voice. Verizon salaries are collected from government agencies and companies. Compared to the industry average of $64,246 per year, the average annual salary at Verizon Communications is $58,561, which is 8.85% lower. To get a better sense of the salaries at Verizon Communications, other roles such as cashier and customer service representative can be considered as well. Like Verizon Wireless workers, numerous American workers avail themselves of health insurance financed by their Read more, Compare the work satisfaction, stress and gender at Verizon Wireless with similar employers, Streamlined solutions for every step of the compensation management journey, Continuously updated compensation datasets from Payscale and our partners, Flexible, customizable services and support for Payscale customers, End comp guesswork with our free job-pricing tool, From collection to validation, our data methodology delivers certainty, Meet the leaders dedicated to empowering better conversations around pay, Track and compare wage-growth by city, industry, company size, and job category, Access helpful tools and insights for career planning and salary negotiation, Explore real-world career trends and advice from the leaders in compensation, Uncover detailed salary data for specific jobs, employers, schools, and more, Take our salary survey to see what you should be earning. All Verizon, AT&T, T-Mobile tout Super Bowl mobile network updates | SDxCentral The department you work in can have an impact on your salary as well. For more information, please see our Based on our research, similar companies to Verizon Communications are Google, Verizon Data Services Inc, and Verizon Wireless Puerto Rico, Inc. Were honored to receive these awards. This question can help the interviewer determine how you would interact with customers and coworkers. All rights reserved. Cookie Notice The salaries at Verizon Data Services Inc average $108,155 per year, and the salaries at Verizon Wireless Puerto Rico, Inc come in at $93,437 per year. Kevin has held multiple positions with the wireless organization since joining Verizon in 2005. for salary and benefits, "Dis likes in this compeny umm only salary benfites and pramotions oher wise iwill happy. | The work environment is usually fast-paced and stressful, as customer service representatives must be able to handle multiple calls at once and provide quick and accurate responses to customer inquiries. Devops Engineer, Anonymous Youll keep Verizon running by maintaining the various HVAC, electrical and other building systems as well as all our major operational equipment. The information shown here is a reporting of information included in the company's proxy statement. Catch up on the most important headlines with a roundup of essential NYC stories, delivered to your inbox daily. This can be a challenging task, but it can also be a rewarding one as you help customers and improve your companys customer service. In my last position, I was responsible for answering phones and helping customers while also processing orders and invoices. Among the top 20 U.S. publicly traded telecommunications firms by market capitalization, Verizon had the highest median employee salary in 2020, reporting a median employee salary of $170,288. First time being sales at Verizon. Median Annual Salary: $46,955 ($22.57/hour) Top 10% Annual Salary: $56,700 ($27.26/hour) Verizon Customer Service Representative Job Requirements Find out what you should be paid at Verizon. Network Engineer Average Salary at Verizon Communications in the United States, See 138 More Verizon Communications Network Engineer Salaries, Software Engineer Average Salary at Verizon Communications in the United States, See 136 More Verizon Communications Software Engineer Salaries, Sales Representative Average Salary at Verizon Communications in the United States, See 100 More Verizon Communications Sales Representative Salaries, Systems Engineer Average Salary at Verizon Communications in the United States, See 66 More Verizon Communications Systems Engineer Salaries, Scrum Master Average Salary at Verizon Communications in the United States, Manager Average Salary at Verizon Communications in the United States, See 94 More Verizon Communications Manager Salaries, Project Manager Average Salary at Verizon Communications in the United States, See 53 More Verizon Communications Project Manager Salaries, Senior Manager Average Salary at Verizon Communications in the United States, See 34 More Verizon Communications Senior Manager Salaries, Senior Software Engineer Average Salary at Verizon Communications in the United States, See 30 More Verizon Communications Senior Software Engineer Salaries, Marketing Manager Average Salary at Verizon Communications in the United States, See 19 More Verizon Communications Marketing Manager Salaries, See more Verizon Communications salaries by Location. Customer Service Representative 27,438 per month. At Verizon, the highest paid job is a Director of Sales at $300,000 annually and the lowest is a CS Rep at $40,815 annually. With remote work, customer service reps can quickly respond to customer inquiries and resolve issues faster than ever before. Example: I would say that I am quite patient, especially in customer service roles where its important to help customers as quickly and efficiently as possible. The compensation and benefits are really good, but working as a Customer Service Advocate was very stressful. This data can be used to improve customer satisfaction and loyalty by providing personalized solutions and tailored experiences. Great pay Competitive salaries, 401k with company match and military discounts. Make your contribution now and help Gothamist thrive in 2023. Show them that you can handle stress well by sharing an example of a time when you worked under pressure and succeeded. While the average employee salary at Verizon Communications is $58,561, there is a big variation in pay depending on the role. To get a better sense of the salaries at Verizon Communications, other roles such as cashier and customer service representative can be considered as well. Total Cash Compensation information is comprised of yearly Base Pay and Bonuses. Just in case you need a simple salary calculator, that works out to be approximately $35.23 an hour. A Work From Home Verizon Customer Service Representative in your area makes on average $23 per hour, or $0.71 (3%) more than the national average hourly salary of $22.55. We take a deep dive into what's impacting employee retention and what employees are looking for in their new role. Quickly respond to customer inquiries and resolve issues faster than ever before impacting employee retention and employees. 14.7 lakhs most important headlines with a roundup of essential NYC stories, delivered to your inbox daily salaries 401k... 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