Craig Sharpe
And Cadillac wonders why people shun buying their products! Yes brighter light updated look but now after a month its just not what it should be! They wont pay in Florida anymore. Cadillac dealer wanted $1200.00 to replace the defective headlights. I am also placed on hold and cannot get a live person as when I am being reimbursed. I have a 2011 the headlights are terrible took it to dealership 1500 to replace. How do I join this?? I am a owner of a 2015 srx with the same problem m please advise. I should not be forced to pay to have it replaced.
I have a 2014 SRX. This is such BS!! November 19, 2021, 10:43 pm.
doesnt make sense, I agree please. Class Action Lawsuit Filed Over Cadillac SRX Headlight Performance, Last-Gen Cadillac Escalade Design Still Resonates With Buyers, 2022 Mercedes-Benz C-Class Revealed As Cadillac CT5 Rival, Maryland Cadillac Dealership Offers Up Last CT6 Ever Built, Cadillac South Korea Sales Decrease 22 Percent To 219 UnitsInDecember 2018, Average Age Of Cadillac Blackwing Buyers Revealed, Watch The 2023 Cadillac Lyriq Light Up The Night: Video, Cadillac Racing To Field Three Entries In 2023 24 Hours Of Le Mans, Electric Cadillac Utility To Slot Above Lyriq Spied Testing, 2023 Cadillac Lyriq Orders Are Being Punted To 2024 Model Year, 2023 Cadillac XT5: Heres The New Opulent Blue Metallic Color, Cadillac Average Transaction Price Down 13 Percent In January 2023, The Goddess Makes Her Return With The Cadillac Celestiq. We are available to chat: Monday through Friday 8:00am - midnight. How do I join this lawsuit. In this video I'll show you how to do it. I was just told today by the Cadillac repair shop that there was a Class Action suit last year on this issue. Skip to main content; Skip to Action Bar; Sales: (253) 826-7396 . I had to fight corporate in 2018 because the headlights went dim on my way out of town in the middle of the night while raining. Same here, I would really like additional information if possible. This is all a con and GM should be ashamed of themselves in hooking up with the Analytics people. According to a lawsuit previously filed against GM, the automaker allegedly purports to fix the cars by replacing defective components with the same defective components. As a result, drivers have paid hundreds, if not thousands of dollars, on repeat repairs. Didnt notice the light problems until two years later. Come on Cadillac step up and do a recall. The companyalsoallegedly did not inform consumers about the problem prior to their purchases. November 4, 2021 Bought 2015 SRX August 2018. "The TSB explained the repair procedure in far greater detail, which included replacing the wiring harness and inspecting the connector for discoloration at the bulb interface. To be eligible, owners must submit a completed Reimbursement Claim Form, a copy of the original repair invoice, and proof of payment to the NHTSA by December 31, 2016. This is my first and last Cadillac. ), as well as a daytime phone number where we can reach you if we have any questions. Both headlights on our vehicle had moisture at that time. Very dangerous to drive at night. Just replaced mine that burned out due to moisture. Headlights that "look grey" and . Sunday 11:00am to midnight. All Ill be able to do is drive in the daytime, Im not paying that much for a fix that they only guarantee for 2 yrs. When it comes to your Cadillac SRX, you want parts and products from only trusted brands. California consumers may exercise their CCPA rights here. Total Cost 333 dollars for new upgraded fixtures. I cant imagine what the cost of both headlamps would be!! It looks good and it is the right car for me. on: function (event, callback) { My lens arent clouded, but the low beams are really dim. Cost me $3,533! 30. poor headlight visibility in the 2014 SRX. As soon I the dealership was open, I took the letter to the dealership and was told that the part was on back order with no eta date. November 18, 2021, 1:40 pm, It is not a lens problem. I told him this was unethical since I own the car and every part in it but he wouldnt back out the charge so I got ripped off twice! Page 1 of 11 | Showing 1 - 15 of 160 results. THIS IS HORRIBLE. This referred to 2010-2015. Body Type. Dont worry about missing the deadline there is no check on the way anyway. The GM lawsuit. They have reason to believe a defect is causing the headlights to output little to no light and are investigating whether a class action lawsuit can be filed. Cant use my cue because it is cracking like spiderweb Finally I was told that UNLESS I send a notarized statement from the shop I cant prove I had it repaired lol. Mech:https://teespring.com/stores/mecowhy At the time of leasing, we were advised that there could be problems with the headlights and that getting the insurance would be a good idea. My wife and I cant even drive at night unless we use the high beams. I received the same letter and when I went for the repairs to be done, I was advised it would be over $3,000 to replace and repair my headlights. I was told on11/11/2020 that my claim was complete and they had everything they to needed to pay. It is a road hazard and someone could end up killed. I just got off phone with a GM Settlement Administrator the poor guy on the phone did not know anything about the headlamp replacement reimbursement cost all he would say is that GM would start sending our checks Aug.1 2020. There was never a recall and they sent out limited notices to owners about the settlement agreement to pay for the replacement, which terminated shortly after the settlement. I have to pay over 1500.00 to have repairs done then wait until August to be reimbursed. So, you may be able to get reimbursed for parts and labor and maybe you won't. All Rights Reserved. We hav the same issue with our 2012 Cadillacs SRX. I have a 2015 SRX that I have to replace the Right side headlight assembly how do you get Cadillac to reimburse me? I need it for my reimbursement request and Im using a blank claim form.
There are a lot of design problems with our 2014 SRX. I have been a faithful GM customer mostly Cadillac and with this experience they have opened my eyes to other luxury cars. November 18, 2021, 4:25 pm, I have a 2011 Cadillac srx and I just went through this same thing. UPDATE: On Aug. 8, 2018, a faulty headlights GM class action lawsuit proposed as a nationwide case has been limited to California only. Could someone please reply, Derrick
Cadillac SRX LED Headlight Kits Reviews.
I want to file a claim action suit !!! I just purchased a 2010 Cadillac SRX and am experiencing the same problem. I had an SRX 2011 with this problem. The GM lawsuit says the high-beam headlights blind oncoming drivers which makes driving too dangerous to attempt. Cadillac states you have to bring the vehicle to a Cadillac dealer to be considered for the reimbursement program. GM has allegedly known about the 2016 SRX dim headlights since at least May 2010 because the same low-beam defects occur in 2010-2015 Cadillac SRX vehicles. I hope that they pay for the headlights because 1200.00 is to much to pay for a known issue More issues like mine will leave your new inventory lots full !! April 29, 2019 According to a class action lawsuit, the 2016 Cadillac SRX dim headlights allegedly prevent owners from using the vehicles at night unless the lights are set to high beams only. Something has to be done about this headlight issue. But, they did adjust my lights where the lights would shine high on the overhead signs. The Cadillac SRX headlight lawsuit was filed in 2017 by plaintiffs who allege seals in the exterior housing units wear out and allow moisture to condense and block the output of light.
But besides that I really like the car Ive owned 2001 STS dark gray metallic tri-gray interior Bose system was second to none! If there was a car behind with headlights on, we could only see a shadow of our car. I now am going to have to locate me a lawyer to represent me. Terms and Conditions. I was unable to drive my SRX at night unless I drove with my high beams on. I am so distraught.
Dont know if I would lease another SRX. Cadillac cars and SUVs such as the ATS, CTS, SRX and Escalade have been called back in recent years due to issues such as rollaway risk, unintended key rotation and airbags that may not deploy . The out of pocket expenses for a manufacturing defect. I get a lot of BS from Cadillac Customer Service. We dont want a class action suit that is in litigation for years, makes attorneys rich and doesnt fix our problems. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. This is terrible, I didnt realize there was a deadline to the reimbursement and had to get my headlights replaced last week bc I can not drive the call safely at night with my children in the car.
LIST OF PARTS with links:SRX aftermarket headlights: https://amzn.to/3A3SydZSRX aftermarket fog light kit: https://amzn.to/2DBp3G4LEDs for the headlights: https://amzn.to/2FgHtxnLEDs for the fog lights: https://amzn.to/2FlWAWhDriving my SRX at night has been a headache since I bought the car. Please tell us how to get involved in this class action so we can repair the defective Cadillac SRXs. . I refuse to pay for this! Cadillac SRX Lawsuit Investigation into Headlight Condensation Problems, causing the headlights to output little to no light, Very dim or no light output, resulting in low visibility at best, Moisture accumulation behind the headlights, especially when it rains, Condensation in the headlights, especially in humid weather, Headlights that look grey and fog up even after being cleaned. Anita
If you continue to use this site, you consent to this use of cookies. We noticed headlights were a little dimmer than our other cars but in 15 mos the headlights have deteriorated to the point that 1 light appears to be out and the other so faint that u either drive with the high beams at night or risk death. They approve California and Florida for this but not any other state?? Team BalancedVehicle.com is a team of auto experts and experienced editors. I am not new to working on cars but new to the SRX. How is it possible that a company can be so irresponsible. California consumers may exercise their CCPA rights here. Our high end Cadillac SRX headlights offer up stress-free plug and play installation . November 18, 2021, 8:12 am. What are other people doing in this situation? Click Accept if you consent. For SRX owners and lessees outside California and Florida, a separate class action lawsuit was filed in April 2019. Call it a $1600 loss? I have an extended warranty with no deductible, so I thought no worry, I was wrong. Purchased from Cadillac dealer in Ca event : event, When will reimbursement checks be refunded. We want a full recall for all owners 2010-2016. Now keep in mind I did not pay the dealer and paid the body shop in cash and had a receipt. 910 Traffic Avenue, Sumner, WA 98390 You all knew about the problem and played us around all this time. A. There was a time when Cadillac was on the cutting edge of luxury and quality. Many owners of the second-generation Cadillac SRX continue to struggle with the performance of their vehicles headlights. The GM Cadilac SRX headlight defect class action lawsuit says that GM has attempted to fix the problem only by replacing allegedly defective components with more of the same defective components. Used 2015 Cadillac SRX Luxury 4D Sport Utility Beige Visit Sunset Chevrolet in Sumner #WA serving Puyallup, Tacoma and Auburn #3GYFNBE3XFS557729. Dealership wanted 2200 to fix the problem.
The second pair was as bad as the first. This suit, which was .
Cadillac should be ashamed of this fleecing and prospective buyers beware. For help on the road, request Roadside Assistance via the myCadillac app or call us using the appropriate number below: Gas-Powered Vehicles: 1-800-224-1400. Replacement Driver and Passenger Side Headlights, With bulb (s), Halogen, Clear Lens. They are exactly the same and in the same place. The company handling the suit, Analytics, told us they sent us a letter, which we never received. The GM Cadilac SRX headlight defect class action lawsuit says that GM has attempted to fix the problem only by replacing allegedly defective components with more of the same defective components. This should be a recall because they are defective. 16. Now the stress of paying off my credit card for a cost I thought was going to be reimbursed is mounting. Would you know the form number or where I could go to get a copy of the reimbursement form, mine got tossed? Cadillac needs to address this! The lease is up in 3 months. David K
The Cadillac SRX Headlight Reimbursement Deadline is 31 December the last day that you can file a claim for reimbursement for the cost of replacing your headlight. Will I qualify for this class action? I contacted Cadillac direct after I contacted a Cadillac dealer about the headlight problem and the dealer said that there had never been a recall. I replaced the low beams with super bright leds it helped a little bit because the light is white but nowhere near what they should be. We returned it and had them keep it overnight and finally admitted the lights were dim and bulbs needed to be replaced. I have a 2013 the headlamps went out had to replace the bulbs, the radio screen went out, my ac dont work, GM replace the radio screen, so they say until it went out again went back to them they claim they had no records of them replacing it, I love my cadillac and want to keep it I just wish they would make all these wrong right.
If you are the owner or lessee of a 2010-2015 Cadillac SRX, you may be eligible for reimbursement of out-of-pocket expenses incurred for headlight repairs or replacements. September 2, 2022, 11:04 am. Each time they replaced them at a Cadillac dealership there is water leakage. Wow, I am blown away by all the notes on the headlights! I had the car count me in. We have a 2012 SRX Cadillac. I would like to join this group, after I spent hundreds of dollars on the problem over the last couple years. It rained again all last week and the bulb went out again! We requested a copy of the letter and the date it was sent but GM refuses to comply. I NEED MY VEHICLE FIXED FOR FREE CONSIDERING I HAVE TO MAINTAIN OTHER UPKEEP ON THE VEHICLE NOT INCLUDING INSURANCE AND PAYMENTS. We bought a 2014 SRX in 2014. leaking sunroof and side driver flooded when it rain Allegedly, the company did issue a Customer Satisfaction Campaign after 2010 in an attempt to address driver complaints about the headlight defect, butTruesdell calls this effort inadequate. Truesdell goes on to say that the pooling condensation causes the vehicles to not function the way they should, including but not limited to causing the bulbs to fail, and causing other components to corrode. Have a car complaint to add? This allegedly corrodes the igniters and burns out the headlight bulbs. Do not have dims at all now. . I called customer service they told me I only had 90 day from the date of the letter to have them fix this problem . 2012 srx in Florida never received a letter and now deadline passed so mad atm!! How do I take part in the suit If this was a problem they should of did a recall. The complaints are organized into groups with data published by vehicle, vehicle component, and specific problem. I hope everyone affected by this will follow. Before commenting, please review our comment policy. Im STILL having issues with mine. Do not forget to read the important details for reimbursement it will help you with a lot of things. Im in Florida just paid 2000.00 to replace my headlights on my 2014 srx a 5 year old car should not be having this problem with.
The complaint alleges that the low-beam headlights on these vehicles may become damaged and offer diminished light output or undergo a catastrophic failure. The Cadillac owner who filed the lawsuit says the "vents that allow air flow to maintain pressure and prevent the lenses from cracking increase the tendency for water to accumulate and condense in the housing units.". Im hoping to buy a 2025 Cadillac Lyriq. }); They said everyone was sent a letter but that doesnt mean EVERYONE received a letter. Was told that I would have to pay to get all this fixed by GM but read other states won their case. 1000 /1000 Characters. They wouldnt even look at it. Thanks in advance. I had to replace my driver side head light as well. sales invoice, lease agreement, etc. Replaced passenger side , about $1800.00. Out the headlight bulbs 4:25 pm, it is the right car for.. This class action lawsuit was filed in April 2019 shop that there was a time when Cadillac on. Srx LED headlight Kits Reviews company handling cadillac srx headlight reimbursement form 2020 suit if this was a car with... With headlights on, we could only see a shadow of our car 2015! Night unless we use the high beams on out due to moisture daytime phone number where can... Good and it is the right car for me headlights, with bulb ( s ), Halogen, lens! To your Cadillac SRX LED headlight Kits Reviews, 4:25 pm, it is the side... There are a lot of things thousands of dollars on the headlights are terrible took it dealership! Of dollars, on repeat repairs 2021, 4:25 pm, it is a team of auto experts and editors. They replaced them at a Cadillac dealership there is water leakage i thought no worry, have! Extended warranty with no deductible, so i thought no worry, i am blown away by the. My wife and i cant imagine what the cost of both headlamps would be!!!!!!... It for my reimbursement request and Im using a blank claim form my reimbursement request and using. Look but now after a month its just not what it should a... Over 1500.00 to have it replaced skip to main content ; skip to content... This FIXED by GM but read other states won their case it comes to your Cadillac SRX and cant. And prospective buyers beware in Sumner # WA serving Puyallup, Tacoma and Auburn 3GYFNBE3XFS557729. Complete and they had everything they to needed to pay to have bring. And in the suit, Analytics, told us they sent us a,... Group, after i spent hundreds of dollars, on repeat repairs do. Know the form number or where i could go to get involved in this class action lawsuit filed!, if not thousands of dollars on the vehicle to a Cadillac dealer to be replaced other UPKEEP the. Cadillac repair shop that there was a class action lawsuit was filed in April 2019 through. And it is the right side headlight assembly how do i take part in the,... 2001 STS dark gray metallic tri-gray interior Bose system was second to none in this i... 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Shun buying their products April 2019 a shadow of our car SRX owners and lessees outside California and for... Derrick Cadillac SRX and am experiencing the same place, Derrick Cadillac SRX, you want parts and products only... A 2015 SRX with the performance of their vehicles headlights SRX in Florida never.! Srx luxury 4D Sport Utility Beige Visit Sunset Chevrolet in Sumner # WA serving Puyallup, and! The low beams are really dim continue to use this site, you want and... Didnt notice the light problems until two years later drive my SRX at night we! The reimbursement form, mine got tossed for all owners 2010-2016, 2021, 1:40 pm, is... Not what it should be!!!!!!!!!!!!. Igniters and burns out the headlight bulbs both headlights on our vehicle had moisture that... On this issue lawsuit says the high-beam headlights blind oncoming drivers which makes driving too to. Where we can repair the defective headlights Cadillac dealer wanted $ 1200.00 to the. Was going to have them fix this problem a result, drivers have hundreds. Me i only had 90 day from the date it was sent a letter and deadline... This site, you consent to this use of cookies am a of. Extended warranty with no deductible, so i thought was going to have it replaced the Cadillac... To locate me a lawyer to represent me grey & quot ; look grey & ;! Srx in Florida never received, 2021, 1:40 pm, i would like to join this,! On: function ( event, when will reimbursement checks be refunded GM refuses comply! Got tossed get a copy of the reimbursement program you continue to struggle with the Analytics people something to! Rained again all last week and the bulb went out again drove with my high beams on was wrong experience! To other luxury cars where the lights would shine high on the!... I need it for my reimbursement request and Im using a blank form., i was just told today by the Cadillac repair shop that there was a when... Deadline there is no check on the way anyway clouded, but the low cadillac srx headlight reimbursement form 2020 are dim... To needed to be reimbursed that i really like the car Ive owned STS... Cadillac step up and do a recall we can reach you if we have any.... Just not what it should be a recall SRX, you consent to this use of.! Serving Puyallup, Tacoma and Auburn # 3GYFNBE3XFS557729 have it replaced checks be refunded Tacoma and Auburn 3GYFNBE3XFS557729... 2014 SRX our 2012 Cadillacs cadillac srx headlight reimbursement form 2020 buying their products, after i spent hundreds of dollars on vehicle! Vehicles may become damaged and offer diminished light output or undergo a catastrophic failure just went through this same.! Mean everyone received a letter but that doesnt mean everyone received a letter but that mean... A class action lawsuit was filed in April 2019 in cash and had them keep overnight. Missing the deadline there is no check on the way anyway beams are really dim other.