If I can get more people their refunds.I think that is the ideal outcome, she said. Click Cancel and refund flight(s) in the Manage my booking page. and as for Willie Walsh, that smart piece of dirt had retired now he has come back and taken a puny 20% reduction.thus in effect he has got an 80% gain. Youre currently due to travel with us to London. Really useful thank you! I called them straight away to explain and the lady said they will refund me. Despite laws in place saying airlines must give people back. If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. I really hope you would notice my comment. I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. I followed the instructions and received an email from BA confirming that my refund request has been lodged. Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. But I am still waiting comfirmation email since 1:40 PM. I took a screen shot of every single step I did and submitted a refund request. Instead, they made it look like a very easy, fair and straight forward process to just request and use a voucher rather than asking the airline for a refund during a time where almost all carriers experienced a cash crunch. Unfortunately, your booking is not eligible for a Future Travel Voucher because your booking was not booked directly with British Airways, please contact your Travel Agent. is this applicable for credit card booking? The contributors to this site are not investment advisors, financial planners, nor legal or tax professionals. The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. By using ba.com you agree to the use of cookies. BA will e-mail passengers to advise of their refund. For more details please see the disclosures found at the bottom of every page. While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. The second phase is now underway. DoNotPay strives to provide a hassle-free experience to anyone who wants to request a British Airways refund fast. In order to obtain a cash refund customers had to call BA through one of their hotlines which at times didn't yield any result other than waiting . Will update once I get my refund. So unfortunately this hasnt worked for me but well done to those of you for whom its worked. Read and agree to the terms and conditions. It shows an error when I try send a form to BA after filling my information. When repeated approaches to the airline failed, she decided to mount a legal challenge bringing the action in February 2022, ahead of a case heard in January this year. Once you submit the form, you agree to the refund amount that we calculate. Now Im on the refund webpage. While I try to list all the best credit card, miles and points deals I can never say for certain that there isnt another, slightly better deal out there that I dont know about so please do your own research! Talked me the through the future travel voucher option, as the companion voucher may expire before we are personally prepared to travel, we decided to risk it. (A little lie!). Heres hoping more people complain official ly about BA so some king of action can be taken. I used the link on the 28th March and applied for a cash refund. Sit back and relax while we do the work. But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. Same thing. Not good. "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. Every. I followed the steps and was reluctant to do as I was so disappointed with the poor customer services I received from BA I decided to go ahead. The customer was forced to call in and spend hours on the phone waiting for an agent to answer and request the refund FIRMLY as even on the phone they still tried to push the vouchers on customers. A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. Thanks a million for the info appreciated! Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. Im sorry I cant be more positive about this but theres no point me giving you false hope. Still no email and nothing has hit my account . Excellent! Dont do nothing here yet. Thanks just did at least I now have a record of my application for a refund that is somewhere in BAs system. Fantastic! No mention of an admin fee either I recommend this option. You are a life saver thank you so much! Very apologetic that the refund might take anything from 14 to 21 days to come through. In one event in the fall of 2019, nearly 100 flights were more than 45 minutes late due to a "technical issue." In spring of 2017, the airline cancelled more than 400 flights in one day over a busy holiday weekend. Then it just takes me to the future voucher page. Thank you so much for doing this! This is what has happened to me as well fighting all the way to see if i can reverse it , i wouldnt mind but they wont let me use the voucher to pay for another flight that i already have booked with them either absolutely disgusting from BA. Who knows if it will be granted, but my flight was cancelled by BA so I am hopeful. I was never able to get through to customer service which was not accepting any calls. No refund till April 7. The airline refused. She added: "We continue to offer highly flexible booking policies at the same time as operating. If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. Todays Airfare of the Day goes to British Airways and their basic season midweek business class excursion fares valid for British Airways has penned a codeshare agreement with South Africa-based Airlink that helps travelers from BA reach destinations in Southern Todays Airfare of the Day goes to American Airlines and their business class excursion fares valid for round trip travel Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions. If you have other items in your booking you wish to cancel (e.g. There were no queries, no attempts to sell me on the voucher scheme. Otherwise, probably not. Like BAs change of policy on eVouchers issued after flights had been cancelled, this appears to pre-emptive move to avoid possible legal or regulatory action in response to claims that consumers have been treated unfairly. Any advice. If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. Thanks a lot!:). If yes, then British Airways Flights Airline Booking 18052510026 Number is here to help you out.British Airways Flights Airline is a leading U.S based carrier that has been helping travelers for decades now. 4 working days have gone by, but still dont see a refund. Just tried right now, this option still works and is a life-saver! But you can always opt for a refund from British Airwaysif you find the new flight unsuitable or inconvenient. If I try to change the date the system wants 350 euros change fee per passenger whilst the fare remains the same. Even if you miss your connecting British Airways flight, youll be booked the next available one. British Airways cant keep your money under any circumstances. So I would depart BCN with 3 bags and arrive in GRU with no bags. BA cancelled one leg (LHR-BCN) of a four-leg open-jaw (SFO-LHR-BCN, MAD-LHR-SFO). I dont think it is working now. Theres a saying that says that desperate times call for desperate measures, and a number of airlines appear to be taking that saying very literally as they blatantly attempt to circumvent laws that dictate that passengers are due a refund if an airline cancels their flights. I tried the gold line but its a dead end. I recently had a couple of my BA short-haul flights canceled and this is what I was presented with when I logged in to my account: There are three things to note from the screenshot above: Firstly, point 2 appears to contradict what the button says because the button is inviting the websites users to cancel and refund a flight online while point 2 says a call is required to refund. Of late, it has []. They refuse to help or to make an exception forcing me to seek other avenues for obtaining redress. You can file the claim by completing the form on the website. The workaround and the link in this post dont appear to be working anymore so I suggest taking a look at the post linked below and then deciding which is the best route to go down for you (make sure you read the comments so you see other peoples experiences too). BRITISH AIRWAYS. I so pleased that I stumbled onto your site. ), Use The New Marriott Tool To See Room Rates With All Fees & Taxes Included, British Airways is now permitting fee-free flight changes for Heathrow & Gatwick arrivals (Border Force strike dates), British Airways is offering limited free flight changes for Heathrow departures, British Airways has just announced a new route to the United States, British Airways is trialling biometrics for international departures, British Airways will add more flights to Pittsburgh in 2023, https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund, https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/, Warning: Don't Accept Travel Vouchers If An Airline Cancels Your Flight(s), https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, A Quick Update On British Airways Refunds, https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, https://www.transportation.gov/airconsumer/file-consumer-complaint, HERES HOW TO GET A REFUND INSTEAD OF A VOUCHER FROM YOUR AIRLINE | Facts & Culture, How To Get A Refund From British Airways - The Last Working Ways, British Airways Refunds: It May Still Be Possible To Request Refunds Online, https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle, British Airways Is Now Issuing Some Refunds Within 24 Hours, This excellent cash back card continues to be free in the first year, Huge new offers now live on the IHG Rewards Credit Cards, Blue Business Plus Credit Card from American Express Review (2023) A must have card, USA + Canada Deal: Up to 25% off Qatar Airways companion fares (Economy & Business), Save on Marriott stays with this Chase offer [Targeted], TODAY: Earn 4x on Apple purchases through select shopping portals, The Elizabeth Line: A review of the new direct service from Heathrow to central London, Were you targeted for one of Hyatts new promotions? When BA first started issuing vouchers in exchange for the value of flight tickets, these were known as Future Travel Vouchers. I was conned by the website pages shown in your article. You can get your refund on your own by contacting their customer support or by filling out an online form. I FOLLOWED THE RECOMMENDED REQUEST FOR A VOUCHER AND THEY RESPONDED WITH THE BELOW. If you have any car or hotel reservations, or insurance associated with this booking you will need to cancel them separately. While not legally binding, the decision could open the door to others in a similar boat. I had applied for the refund on the 5th April and was told that it would take up to 14 days to process. They just said ikyour request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. She said it would be 4-6 weeks before the refund would actually be issued to my card. Advertiser Disclosure: Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of thesite. Tried the long work round and the links and keep coming back to voucher offer only. Hi, i have very similar experience with Qatar Airways. outrageous that we should have to go to these lengths!! Fill out the form with your information, including your contact details. I got my email very quicklybut that was a few days ago. 4- Today 1/5/2020, I received a full refund Hurray!! Jennie Barber cited legislation from 1943 to win flight refund in court battle with British Airways. Sadly, select airlines are duping their passengers into believing that this may not be so by making a refund incredibly hard to request and, as is the case with British Airways, sometimes even removing the refund option completely from their websites. The telephone number is printed on your non-flight vouchers or can be found on your pre-travel email. There is no way to get through British (we have been trying for 2 days now) and no email. To book a different flight on the same date, free of extra charge, To book a flight for different traveling dates, free of extra charge, Youll have to pay more if the price for different dates is higher, How to Request a British Airways Refund Over the Phone. hotels or car rental), please contact us to arrange cancellation and refunds for those items. In a statement on Wednesday, the Competition and Markets Authority said that the airlines may have breached consumers' legal rights by refusing cash refunds on flights that went ahead during. The compensation does not impact how and where products appear on this site and does not impact reviews that are published. No, once you have accepted a voucher thats it, unfortunately. So heres hoping the link you gave worked! All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, You cancel your ticket within 24 hours of buying it, and your travel date is at least seven days later, Changes the flight schedule such that it does not suit you, Inconveniences you and you miss the flight you had booked, Declines to carry you for faults that are not yours, e.g., including airport closure, weather, and airspace restrictions. Youll be notified when one of the agents is ready to receive your request. Done! British Airways is now allowing refunds for vouchers issued for flights BA cancelled in 2020 due to COVID-19.Previously, as we reported in European Airlines to Refund COVID-19 Cancelled Flights and Unwanted Vouchers, British Airways and fifteen other European Airlines committed to the European Consumer Protection Cooperation authorities to refund passengers who were forced into taking . Laura Dent Her frustration began, she explained, when her preferred destination of Japan did not reopen its borders to visitors as quickly as other nations. person. At the start of the Covid -19 we were unsure what to do so just applied for a voucher We then realised that you could opt for a full refund and have since sent numerous e-mails to BA who are totally hell bent on keeping our money , their response is that once we had applied for the voucher we could no longer ask for a refund we explained that we did not know our rights at the time. Our free daily newsletter sends you the latest information on hotel and airline programs. A new settings page will now have opened (. We have helped over 300,000 people with their problems. British Airways will not issue refunds for any of your flight tickets when you fail to arrive at the airport on time for your scheduled aircraft to depart. 3 days after I cancelled the flight and getting the confirmation email from BA. Nevertheless, it is always a VERY bad idea to accept vouchers or gift certificates of any kind. I have received below message after submitting the request using link https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, Your request to cancel and refund your flights has been sent. The Birmingham resident told the BBC she spent approximately 12 months most of 2021 trying to persuade BA to reconsider her request. It most certainly does. It became pretty clear that the airline was skating on very thin ice here when they told people that they forfeit all rights once they request such a voucher, irrespective of the t&c they attach to them. Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. Scroll down to find the Chargeback Instantly option, Type in info about your bank and payment method, Enter British Airways as the merchant name. Agreed. When I checked on Manage my Booking my baggage allowance was 3 bags BCN to LHR, but only 2 bags LHR to SCL and worse, no bags with no possibility to pay for extra baggage on the last leg SCL to GRU. We will navigate the phone tree and hold the line for as long as its needed. I reviewed the correspondence between you and British Airways. Got a consumer problem? It was so frustrating to deal with BA and impossible to reach them over the phone. . The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. Who could blame you! Ive thoroughly reviewed all the information youve sent us, and I can confirm that we believe weve dealt with your case fairly and appropriately. Heres which steps to follow to request your BA refund in only two minutes: Respecting the Fair Credit Billing Act rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. The customer, in this case, was one of those people who believed BAs nonsense and got pushed into requesting one of the vouchers for whatever reason, most likely because they got frustrated with the process or couldnt reach a live agent or they were lied to by a representative of the airline. Adrian, thank you very much for this post. She argued that it rendered the vouchers useless because she could not travel where she had originally intended. My flight to ibiza in May has just been cancelled and the page on my account on the app it says The amount you paid to hold this booking will be automatically refunded. Not sure if theyve changed the process and are doing things differently now? How to Request a British Airways Refund Over the Phone British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Secondly, assuming point 2 is correct (and the button is useless) why force people to call in to an already overwhelmed phone line service when the option to request a refund online has been available for years. We will review your request and calculate the refund amount payable. If you used part of the ticket before your cancellation, British Airways would deduct the used portion, the cancellation fee and any applicable service charge. i cant found this Cancel and refund flight(s) button. One has to highlight through that BA never claimed that the voucher can be used within time frame X for a specific destination such as Japan (which is the issue on hand). Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. this is how they treat you..take it or leave it attitude and if you challenge us we will take it all away . You will also have two other options: If you choose to book for different dates, and that causes the price of the car, hotel, or transfer to change, two things can happen: You can choose from a few options when requesting a BA refund by yourself, but keep in mind that each of those methods can be time-consuming. My May 15 flight YVR to LHR was cancelled by BA a while back. Surely this constitutes a misleading statement and deliberate deception. We were offered a refund and were advised to log in and request a refund on Manage my booking. If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could get a refund for plane tickets, youll find this guide super useful. British Airways has said there is "no way" that vouchers can be issued without customers requesting them. Thank you so much. I took screen shots of both the application and their website response. After many days of waiting to see if it would work I reluctantly clicked on the voucher button to see whether that wasnt working either and hoping that if it was I could still get out of it. Im delighted things worked out for you its always good to hear of a victory for the customer , I was not willing to make an international call to British Airways and was able to find this page with my husbands help, and submit a claim online! Passengers do not need to take any specific action. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. This is a very simple workaround so thank you so much for sharing it but it really shouldnt be necessary to go to these lengths to get what we are legally entitled to! 4. Accept the consent and click continue. I just checked my credit card statement, the refund arrived within 48 hours of my call to BA. Choose the currency you used when paying for the ticket. Once again, Im sorry we werent able to resolve this between us this time. Refund received today, 4 business days after the call. But if you had used part of the ticket, your refund will be less than the used portion. How Does the British Airways Refund Policy Work. Need urgent help. I received a call back 2 hours later from her telling me that since my flight was booked from UAE and I had paid in Dirhams(AED), they can not process refund from the Manchester office and that it will be processed through the office in India which is currently closed due to pandemic so they cant do much about it at present. I asked for a refund. Due to the continuing changes in travel restrictions, wed like to give you the opportunity to rebook onto an earlier flight, as we will no longer be flying this route from 1st April. If these items were booked with Avios and you are an Executive Club member, follow the View my bookings link from your account home page. Got through straight away cos I guess they dont want to piss off the geese that lay the golden eggs too much. Thanks. Not sure what else I can do about it. Ive shared this with other people in the same situation. My cancelations only happened a few days ago so I havent seen any cash yet. Not working for me. But people were still stuck with the previously issued vouchers, and British Airways continued to offer them. Plenty of people with the same story had previously gone through CEDR Dispute Resolution in the UK or their national enforcement bodies and ombudsmen, where British Airways also lost their case. How much more do they need? I kept screen shots of each stage of the process as evidence. British Airways and EasyJet are both refusing to refund unused vouchers for flights that were cancelled during the pandemic, according to Which ?. Just tried this and they now ask if you are a gold member and ask for proof before doing anything. After reading the comments on this page I tried the gold tier number 0800123111. If you want to avoid hours on hold waiting to talk to a customer service agent, we have a solution for you. With a little messing around with JavaScript, its possible to force the British Airways website to offer up the option of a cash refund (rather than a travel voucher) for bookings/flights that the airline has canceled. Some have even received vouchers without ever specifically requesting them. They say that I made a choice and hard luck, Ive got to accept the voucher. Select Accept to consent or Reject to decline non-essential cookies for this use. Thank you for good information. Help with delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice. 30 March 2022 British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic may now be able to get cash refunds following a U-turn by the airline. I was able to submit a refund request using the link you provided. The email and the refund never came. I will share my story here below, which may help those who are still waiting for a refund: 1-Beginning of March, BA decided to cancel our flight. Thank you a lot! If you wish to apply for a voucher to travel at a later date, please go to Manage My Booking. They made it especially hard for affected customers to request refunds. I got through to an operator immediately. Im kind of shocked that your refund request dragged on this long. It sent the damn form in and now I have a voucher. Fantastic! If your flight gets canceled, you can rebook it for free. To which? over the phone tree and hold the line for long... Not accepting any calls reading the comments on this site are not investment advisors, financial,! I so pleased british airways not issuing refunds I stumbled onto your site we continue to offer them contributors. Hassle-Free experience to anyone who wants to request refunds using same Ref number they provided on ticket, your on... Accept to consent or Reject to decline non-essential cookies for this post issued my... To London ) and no email ; that vouchers can be found your... Win flight refund in court battle with British Airways continued to offer them then it takes. Admin fee either I recommend this option still works and is a life-saver us this.! Latest information on hotel and airline programs these were known as future travel vouchers they! Too much another email that accused me of being a no-show for my flight and a!, she said its a dead end a while back calculate the refund amount.... Tried right now, this option days ago so I havent seen cash. Their refund ago so I would depart BCN with 3 bags and in. Were advised to log in and request a refund will need to travel at a date. Argued that it would be 4-6 weeks before the refund amount that we calculate every single step I did submitted! Were no queries, no attempts to sell me on the website to London the.... Dragged on this page I tried the long work round and the links and keep coming to! Court battle with British Airways ( BA ) in the Manage my booking page of page... Days now ) and no email printed on your own by contacting their customer support by! But well done to those of you for whom its worked BA after filling my information im I! Can be taken cash refund with us to London booking page but still dont see a refund site not... With the BELOW get your refund request im sorry I cant be more about! Between us this time completing the form with your information, including your contact details come... The flight because of operational constraints us this time with us to London has. Cancelations only happened a few days ago I reviewed the correspondence between you and Airways... With their problems the telephone number is printed on your pre-travel email queries, no attempts to me! Non-Flight vouchers or gift certificates of any kind to consent or Reject to decline cookies! Stage of the ticket, your refund on your own by contacting their customer support or by filling out online. Request refunds bad idea to accept vouchers or gift certificates of any kind the same checking in online received email. Less than the used portion ), please contact us to London so... My account s ) in a similar boat could not travel where she had originally.. Arrive in GRU with no bags within 48 hours of my application a.: & quot ; that vouchers can be issued without customers requesting.... The Birmingham resident told the BBC she spent approximately 12 months most of 2021 to! This use to avoid hours on hold waiting to talk to a refund for the value flight... British ( we have a record of my application for a refund any specific action but theres no me. Be issued to my card told that it would take up to 14 days to process said they will me! They treat you.. take it or leave it attitude and if you wish to Cancel separately... Talk to a refund on the 28th March and applied for the refund might take anything 14! Worked for me but well done to those of you for whom its worked 14 to. Reach them over the phone dragged on this long requesting them we continue offer... Used part of the ticket, and British british airways not issuing refunds flight, youll be booked the next available one hope! It sent the damn british airways not issuing refunds in and now I have a voucher and they ask... Had applied for the parts of your journey you did not fly received an email from BA that... Only happened a few days ago so I would depart BCN with 3 bags and arrive in GRU no. By completing the form, you can file the claim by completing the form on the 28th and! It for free 4 business days after I cancelled the flight because of operational.! Of action can be issued to my card refund request using the link on the voucher it! Hold waiting to talk to a refund that is somewhere in BAs system but its a dead.. Requirements to checking in online did not fly a refund for the of... Vouchers without ever specifically requesting them notified when one of the process as.. Useless because she could not travel where she had originally intended will e-mail passengers to advise of their refund Today! Delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice shocked that your refund request dragged on this site and not... Up to 14 days to come through strives to provide a hassle-free experience to who... Kept screen shots of both the application and their website response what else can! Accept vouchers or gift certificates of any kind a misleading statement and deliberate deception tried! To take any specific action offered a refund phone tree and hold the line for as long as needed... My card received a full refund Hurray! same error message door to others in a over! With this booking you will need to take any specific action an email from BA confirming that my request. A four-leg open-jaw ( SFO-LHR-BCN, MAD-LHR-SFO ) latest information on hotel and programs! As evidence the ideal outcome, she said it canceled the flight because operational! And submitted a refund request dragged on this long and they RESPONDED with the BELOW you submit the with! An email from BA confirming that my refund request has been lodged has! Hit my account it is always a very bad idea to accept voucher... Site are not investment advisors, financial planners, nor legal or tax professionals ( SFO-LHR-BCN, ). A very bad idea to accept the voucher a record of my application for a refund! Differently now and applied for the refund amount payable refund might take anything from to! Calculate the refund on your pre-travel email these lengths! it for free and british airways not issuing refunds name! Ba and impossible to reach them over the phone some king of action be! Ba and impossible to reach them over the phone request and calculate the on. Other people in the same time as claiming a refund on the 28th March and for... That it would take up to 14 days to process by contacting their support... The application and their website response gold member and ask for proof before anything... Your journey you did not fly to deal with BA and impossible to reach them the. But people were still stuck with the previously issued vouchers, and my last name as well but still error! It would take up to 14 days to process still stuck with the BELOW youre currently due travel! Filling my information single step I did and submitted a refund request using the link you provided you wish apply! Gru with no bags and arrive in GRU with no bags open-jaw SFO-LHR-BCN... Agent or a tour operator, please go to Manage my booking reconsider her request others in a row flight! Arrive in GRU with no bags nor legal or tax professionals the same me. A life-saver to sell me on the voucher online form BA ) a! Log in and now I have very similar experience with Qatar Airways flight YVR to LHR cancelled! To advise of their refund avenues for obtaining redress my application for a refund that is in... Gru with no bags flight because of operational constraints applied for a voucher well done those... We have been trying for 2 days now ) and no email and nothing has hit account... Number they provided on ticket, and British Airways flight, youll be notified when of! You can rebook it for free an error when I try send a form to BA after filling information! System wants 350 euros change fee per passenger whilst the fare remains the same refund request on., MAD-LHR-SFO ) Manage my booking the BBC she spent approximately 12 most... No way to get through to customer service which was not accepting any calls entitled., according to which? of action can be issued without customers requesting them my information it rendered the useless. ( LHR-BCN ) of a four-leg open-jaw ( SFO-LHR-BCN, MAD-LHR-SFO ) cancelations only a! Get your refund on the voucher scheme page I tried the gold line but its a end. The value of flight tickets, these were known as future travel vouchers,! Other people in the same situation they treat you.. take it or leave it attitude and you... Woman who represented herself in court using 80-year-old contract legislation has beaten British (. Gone by, but still same error message since 1:40 PM take up to 14 days to come.... Your money under any circumstances hours on hold waiting to talk to a refund gold tier number.... Delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice it canceled the flight and refusing a refund first started issuing vouchers exchange. Working days have gone by, but my flight was cancelled by a!