1 person found this useful. Purchased a used 7 Series a week ago from Park Lane BMW and was delighted by the professionalism and dedication of the team, especially Kosh and Simon who both worked hard to make the purchase process as smooth as possible. As soon as you sign the Master Hire Agreement your cooling off period will start (a 14 day period of time where youre allowed to withdraw your order if you change your mind), it ends 14 days from the date you signed the document. Whether you are looking for a new or used vehicle, or one of our many aftersales services, we are here and able to help. 2) As you will see in the second photo, the box that the part was sent in HAS BEEN RIPPED OPEN IN TRANSIT!!. Thank you. Jordan kept me up to date with the progress throughout the time my car was in for repair and service and she ensured that all issues are resolved before I am handed my car back. Our business has developed over the years, and more so recently with the launch of the future of the BMW brand with its all electric products. Bought a 69 plate 430 and considering the prestige of being on park lane, their service is nothing like prestige. Good Morning Charlotte, Thanks for taking the time to leave us a review. Would never buy from them again! Email Address: mail@bmwparklane.co.uk. Follow up and communication was spot on. Hi Robert, Thanks for taking the time to leave us a 5 stars review! This time I felt my car was used in their garage to ferry people and also by their staff - hence the car returned to me with mega mileage. Before the pandemic hit us - I gave my car in for service and mentioned my tyre light in the car was coming up. If I could give 10 stars I would and its all thanks to Chris Mallouppas. Kam Pankhania. Welcome to Tom Bush BMW . I get the impression they are only interested in selling top of the range cars. Our range extends from pannier systems and luggage, protection, benches up to special parts for BMW travel enduros and sporty touring motorcycles. 102-104 Stewarts Road, London. I can quite comfortably say that I have not dealt with anyone as dedicated to exceptional customer services and ensuring that the quality of the work that is completed is nothing below optimal, as Jordan. Dont hesitate to get in touch with one of our certified BMW experts. All I ever was - was kind and patient. Once your lease vehicle is in stock, we will contact you to arrange the best delivery date for you. From the moment you walk through our door here at Vertu Teesside BMW, we'll tend to your every need. I simply won't go anywhere else. MARTIN DUNN General Manager BMW New, BMW i and Approved Used Sales. 0 0. . At Sandal BMW in Wakefield and Huddersfield, we're proud to be advocates of the BMW brand, providing motorists across the area with access to the very latest new models from the marque. WAYNE MANTON URBAN AUTOMOTIVE. "Making the online journey to your next BMW as simple and convenient for you as possible.". Copyright 2023 BMW Group Supplier Programme, All rights reserved. After all, the same standards applies to second-hand bikes as it does to new ones: absolute top quality. This rating has decreased by -17% over the last 12 months. Terms and conditions apply. Our commitment to you is to maintain the highest possible retailer standards at all times, whether . lead technician. Added to this is a program specially developed by BMW Motorrad, according to which used BMW motorcycles are inspected under strict quality criteria both technically and visually by the authorised BMW dealer. Low rate finance available, including HP and PCP. The car was a mess and the front seat was bent on the sides like something weighted was placed there. Hi Helga, Thanks for your review! This month we had the opportunity to sit down with Chris Learmonth, Managing Director for BMW Park Lane. Park Lane | Authorised BMW Retailer. BMW Fleet & Business Sales offers company car drivers a strong range of products and services thanks to highly specified models and comprehensive options, combined with low running costs as a result of fuel and emissions-saving technology. Please read through this, checking that all of your personal details are correct, but most importantly the make, model, spec, colour and interior of your chosen lease vehicle are 100% correct. We are delighted that you are confident with our job and recommend us, we will share it with Linda and the whole team. Browse our entire inventory at Tom Bush BMW Orange Park and find your next BMW in Jacksonville, FL with ease! Call BMW Park Lane on 0370 700 5216. I recently booked a new BMW car through the Park Lane dealership. We know how precious your BMW is, and how important regular services are. It's been bugging me as I gave a glowing report previously. Was not even offered a drink. Corporate Sales Manager. From design to production BMW ensures that every component can be disposed of in the most environmentally friendly way possible. I have just picked up my Pat Moss Special Edition Mini!!! I had a very good experience. PETER ADAMS BMW Sales Manager BMW New Vehicle Sales. Terms and Conditions apply. She's exceptionally competent in making sure that all bases are covered. To apply for a BMW Apprenticeship click the link below. I do not recommend buying from Park Lane and especially from Jake, he nor his manager did not apologize and tried to blame their poor customer service on Covid-19! BMW Park Lane; BMW Park Lane. Had my M5 major service done today, made sure was completed same day even though workshop was packed. Our ethos is pure and simple, make buying a car as seamless a process as possible for our customers. MICHAEL VAN DER MARK. With our BMW range now boasting more models than ever before, finding the perfect BMW for you has never been easier. So taking a photo of the front of the box ``on my doorstep``, will not show the damage on back. WARNING ( An old car sold as NEW ) Be very ..very careful when you are buying a car from BMW Park -Lane. Clear Aftersales Strategy Good Remuneration Great Team Good Management Team Good Job Stability and Future. Avoid this place Go to another BMW garage. to friend. However, the car was taken in without a fuss and I was delivered to the nearest tube station for my onward travel. Jordan is a real gem. 0% Reviews. Good afternoon, thank you very much for your wonderful comments! Reg. Parts: 01926 333888. Verification can help ensure real people write reviews about real companies. BMW Group Park Lane enjoys the role of the flagship store in the UK for BMW and MINI products. On both occasions, your staff was fantastic to work with.I would like to highlight Robbie Masters, who was kind, informative, welcoming and very polite. AdBlue technology reduces NOx emissions produced by our diesel engines to an absolute minimum by converting it into nitrogen (N2) and water (H2O). Search for your BMW. Got a problem, Ask Oskar EiduksNeed quick service ask, Oskar EiduksOften main dealers can be nonchalant and you can often find yourself to be dealing with people who dont know or care anything about cars and consequently you leave feeling a lot more discombobulated then when you arrived, mainly if you only went in for some advice but HELP is at hand and only so if you do you manage to talk to one Oskar Eiduks (although he does surround himself with very helpful people ) hell will make sure that confusion doesnt happen at Bmw Park Lane. Thoroughly recommend. This end of the box had no ``BMW Tape`` on it, as the other end did. They advertise on EBay genuine mini car mats take your money and the mats are not as advertised. Ranging from the capable and compact BMW 1 Series through to the BMW M Performance range of power-packed and sporty models, each and every vehicle in the . *Representative 11.9% APR available on a BMW Select agreement for an Approved Used BMW Motorrad Bike. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I was so delighted also that after the service my car had been cleaned so beautifully.I highly recommend BMW and I have total confidence in all that they do.Thank you so much. BMW Motorrad Park Lane trading as BMW Park Laneintroduces customers to a selected panel of lenders, which includesBMW Motorrad Financial Services. Anyone can write a Trustpilot review. Cons. BMW Park Lane | 15,852 followers on LinkedIn. Good Afternoon Clive, Thank you very much for your 5 stars review! He really is a gem and a credit to the company, he always offers the highest level of customer service I have experienced anywhere, ever! When I mentioned the mileage - they checked and gave me 21 for petrol.I wouldn't use this place again - not only did I feel let down my the staff member who dealt with me - I felt let down by BMW. Book a service. Motorcycle Dealership. When the vehicle is delivered, please thoroughly inspect the vehicle to check it is all correct and without damage before signing the vehicle acceptance note. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. shaun muir. Best wishes, BMW Park Lane. Always a stress-free experience. They are lovely cars too.. Motorcycle condition, excess mileage and other charges may be payable. We are delighted to read your feedback and we will share it with Linda. Terrible customer service from the used car sales person. Collected the car on return; all work done and the car was returned lovely and clean! Telephone 0370 700 5202. Will definitely recommend. We are delighted to read your comment and we will be sure to share it with Joshua. See on a map. 2883766 FCA Reg. Read employee reviews and ratings . Im sorry to hear about the disappointment you have with the way in which my colleague Tracys handled your complaint.Having looked into this, I can see the information Tracys given you is correct. Thanks Grant, from the moment I called, you booked me in through to me colleting my car, you kept me updated, You take the frustration out of what can be a anxious disruptive time for any owner bringing their car in for repair or service. We want you to have total confidence in your car, which is why the warranty is backed by BMW, not third party insurers, and even covers the battery and exhaust. This procedure explains how we will deal with any complaints. You can contact us by telephone, email or in writing and your complaint will be resolved in the shortest possible time by the appropriate person. We are delighted that you enjoy your experience, we will share it with Jordan. After unexpected problem with my S1000R BMW assistance direct me to the guys in Battersea. A complimentary service available to all BMW drivers. Good company benefits Good team and senior management support. If I did I would be picking holes for the sake of filling in this box. Couldn't be happier with the car so far. 2023 Trustpilot, Inc. All rights reserved. Visit us for all your BMW New, Approved Used & Aftersales needs. At BMW Park Lane, we are always looking for new ways to improve and enhance our service offerings. mike watson Enhance your riding skills to become a complete track rider. A saga of disappointments. They are only interested in selling top of the box `` on my doorstep ``, will not show damage. 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